Logistics Specialist

4 weeks ago

Chelmsford, United Kingdom G4S Full time

Location: Chelmsford CM1 2QE, Essex

**Salary**: £28,724.20
Posted: 2 Aug 2023
Closes: 9 Aug 2023

**Job Type**: Full Time and Permanent
Business Unit: UK Patient Transport Services
Region / Division: UK & Ireland
Reference: 14103

**Role Responsibility**:
**Logistics Specialist**

**Chelmsford CM1 2QE**

**£28,724.20 per Annum**

**42 Hours per Week (Various shifts)**

**G4S Patient Transport Services have an exciting opportunity for a Logistics Specialist to join their team based in Chelmsford, Essex.**

As Logistics Specialist, you will work effectively to monitor the overall control of multiple contracts to ensure effective and efficient day-to-day operations within the patient transport service by coordinating the distribution of patient journey’s with care and respect for multiple sites.

**What's involved**:

- Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively
- Maximise efficiency in order to utilise the resource available across all contracts with regards to the above
- Manage and approve cost and deploy third party resource (budget dependant on Ops Directors for region)
- Monitoring the performance of the on-site day controllers to provide support for potential failures to KPIs.
- Provide support to on site controllers for complex, difficult and long distance journeys
- Supporting the helpdesk team to resolve patient enquiries/complaints
- Support the on-site day controllers with forward planning for their sites
- Work closely with the BIM team to identify regular patterns of activity to maximise efficiency across all contracts, i.e. relocate vehicles from site to site
- Manage time efficient routes on a daily basis, making effective use of resources in order to meet patient requirements
- Deal with all routine routes in a timely manner so that an appropriate response is provided
- Liaise with the on-site controllers and management team to identify any potential problems
- Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly
- Coordinate Ambulance Care Assistants and Emergency Medical Technicians and liaise with customers to ensure an excellent service is offered and delivered
- To ensure utilisation is managed to the highest levels whilst managing costs to the KPIs set
- Continual analysis of data and functions to recommend business best practice
- Administration and record keeping is kept to a high standard
- Promotes a high level of morale, ensuring the teams remain customer focussed maintaining integrity at all times
- Teams are engaged and fully understand the business goals and objectives
- Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures and KPIs
- Organise and allocate resources to optimise service delivery for multi sites
- Provide additional escalated support and advice to Ambulance Care Assistants and Emergency Medical Technicians and other matters
- Review compiled shift rosters from the on site controllers, ensuring relevant cover and efficiency throughout the year
- Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the relevant local SDM
- Carry out any other duties relevant to the role as directed by the SOM
- To accurately record and update information on the appropriate electronic systems (Microsoft systems, ie Word, Excel and Cleric)
- Operates within the equality and diversity framework at all times
- Follow G4S policies and procedures at all times, adhering to legislation and best practice.
- Actively supports training requirements as identified in conjunction with Line Manager
- Efficient information/data support service provided to BIM and Ops Directors for each PTS region

**Essential**:

- Previous control / fleet planning / scheduling experience
- Ability to learn new skills quickly
- Excellent communicative and problem solving skills
- Ability to make decision in a fast pace, multi delivery environment
- Level/GCSE in Maths and English
- Excellent customer service skills, with a caring attitude towards patients and an outgoing, friendly manner
- Ability to show empathy and respect
- I.T. Literate (i.e. Microsoft Office Suite)
- Flexible approach to working hours.
- Application of common sense approach
- Able to deal with multiple tasks and prioritise, keeping an eye for detail
- Able to work on own initiative and proactively as well as effectively as part of a team
- Ability to remain calm and professional at all times
- The post holder must not divulge any confidential information to an unauthorised person that they may access during their employment

**Desirable**:

- Knowledge of Patient Transport Services and patient mobility
- Experience of working in confidential environment
- Experience of working against call centre KPIs
- Experience of managing multi drop operations

**Benefits**:

- Company pension scheme with e

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