Account Manager, It/telecoms

3 weeks ago


Milton Keynes, United Kingdom Peoplecom Ltd Full time

"account manager" "Account director" sales wan mpls sd-wan telecommunications telecoms voip connectivity uc "unified communications" cloud security IT

**Account Manager for a major IT /telecommunications solution provider**

**£40k to £70k plus commission and benefits**

**Home based** (although 1 - 2 days a week in the London office would normally be required.

**Objectives of this role**
- Serve as the main point of contact in all matters related to client concerns and needs
- Build and strengthen client relationships to achieve long-term partnerships
- Maintain accurate client records, keeping track of any contract updates and renewals
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

**Responsibilities**
- Handle inquiries and requests from customers and address their needs
- Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
- Meet regularly with other team members to discuss progress and find new ways to improve business
- Generate progress reports for clients and senior leaders within the organization
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

**Required skills and qualifications**
- Professional experience in a sales or customer service role, ideally in telecommunications or IT.
- Ability to multitask and juggle several responsibilities simultaneously
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail

**Preferred skills and qualifications**
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback
- Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce
- Professional certification (ex: from Strategic Account Management Association)

"account manager" "Account director" sales wan mpls sd-wan telecommunications telecoms voip connectivity uc "unified communications" "account manager" "Account director" sales wan mpls sd-wan telecommunications telecoms voip connectivity uc "unified communications"



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