Junior Claims Handler

2 months ago


West Malling, United Kingdom Page Personnel Finance Full time

Managing a portfolio of claims and delivering excellent customer service both internally and externally.

**Client Details**

The client is a well established insurance firm.

**Description**
- Managing a portfolio of claims
- Preparing files and making recommendations on a case-by-case basis
- Achieving an agreed level of service
- Dealing with verbal/written complaints in accordance with the correct procedure
- Supporting elsewhere when necessary within your capabilities

**Profile**
- Excellent telephone manner/customer service skills
- Preferably some insurance experience, but this is not essential
- Customer Service experience
- Able to follow the complaints procedure and escalate when necessary
- Effective verbal/written communicator
- Able to plan workload and work to deadlines

**Job Offer



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