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Claims Adjuster
4 months ago
Job details Large Loss Claims Handler
5 hours per week, Monday to Friday
Type: Full-time, Permanent
ASAP
Salary: £35,000 to £40,000 depending on experience
Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.
We are on an exciting journey of growth and are looking for people with the same passion for customer service to help keep us heading in the right direction. We believe the insurance industry is stuck in a rut and we are determined to make customers' experience at difficult times better.
We like to do things differently and are disruptors in the claims marketplace. We are looking for a Large Loss Claims Handler that resides in Hampshire or West Yorkshire to join our claims team.
As Large Loss Claims Handler you will manage a portfolio of Large or Complex claims ensuring customers receive excellent service whilst managing claims costs and expenses within the scope of the insurance policy. You will be travelling to our policyholders’ homes to assess liability, record and value contents damage, and negotiate claim settlement.
Effective day to day management of claims under your control; excellent communications with policyholders, Suppliers and Loss Assessors for those aspects of the claim you are responsible for.
travel to policyholders’ homes to assess liability, record, value and negotiate claim settlement for contents items, arrange and manage alternative accommodation for policyholders.
In conjunction with the Buildings Surveyor Team, drive settlement (cash or reinstatement) of the Buildings element of each claim in your control.
Produce a Large or Complex report and deliver same to the Claims SMT within agreed timeframes.
Maintain claim files to a very high standard ensuring that all documents, photographs and communications are accurately recorded in chronological order for audit, complaints analysis and client review.
In liaison with the Building Surveyor Team, manage system claim reserves and payments ensuring that Total Incurred values are as accurate in the shortest period possible and maintained as such until the claim is concluded.
Support the Customer Relations Team with complaints and in particular those involving the FOS.
Manage own diary, including where approved, the coordination of customer appointments for site visit and hotel accommodation for yourself if applicable.
At least 5 years previous experience of working in an insurance claims related handling role.
High level understanding of insurance/indemnity policies and legal structure.
Ideally: proven capability of claims negotiation with policyholders and loss adjusters.
Full and clean driving licence.
A level of equivalent qualifications in Maths and English or demonstrable ability in numeracy and written English.
Ideally: role applicable qualifications in insurance.
Free breakfast (when working at the Tonbridge site)
~ Discretionary performance-based bonuses paid every May, which could be up to 10% of your annual salary.
~ Cost of Living salary review every October.
~Employee of the month & employee of the year awards.
~ Refer a Friend bonus of £750 per placement.
~ We have 25 days of holiday a year, plus Bank Holidays.
~ Company sick pay scheme (1 week per 1 year of service, total up to 12 weeks full pay)
~Employee Assistance Program (EAP) – for you and your immediate family. Life insurance for employees between the age of 18 and 66 years old, 4x salary, starting on the first day of employment.
~ Eye test vouchers
~ Enhances pension contribution: up to 2 years of service – 3%. Opportunity to gain professional qualifications through Trinity Academy and Apprenticeship programs. We are proud to be an equal opportunities employer, we do not tolerate discrimination or harassment of any kind based on race, religion, sexual orientation, gender, age, disability or any of the characteristics protected by law.
