Customer Service Executive
2 months ago
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our
Hybrid Work Model
**Job Description**:
Customer Service Executive - On Demand
Based in Manchester, Trafford Park - Hybrid (2 days office / 3 days home)
Permanent, full time (Monday to Friday, NO evenings or weekends)
£22,000 per annum (increasing to £23k after probation) + plus bonus & benefits
The On Demand team at CHEP is the heartbeat of the organisation and as a result of promotion, they are looking for a new Customer Service Executive to join their team. You will be the first point of contact for all CHEP customer enquiries and complaints. You will have full ownership of resolving the queries with the support of your team.
Full training is provided. We are looking for a customer centric individual with a solutions focused approach. We offer excellent career progression opportunities and the chance the build a solid career in an award winning organisation
Interested in...?
- Working with a fantastic team of people who will train and support you during your journey.
- Having the flexibility to manage your own time and work from home 3 days a week.
- Building strong relationships with the people at CHEP and customers
- Seeking solutions and suggesting improvements where required
Do you offer...?
- Demonstrable customer service experience gained within a retail or office environment
The Perks...
- Annual bonus (typically 5%) based on company and individual performance
- Company laptop
- Flexible working
- 25 days holiday, plus statutory holidays and the option to buy and sell 5 additional days leave each year
- Volunteer days
- Up to 7.5% company pension
- Life assurance x 3 of salary
- Employee Assistance Programme
- Numerous retail discounts
Preferred Education
No Degree Required
Preferred Level of Work Experience
1 - 3 years
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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