Visitor Services Assistant

3 weeks ago


Ellon, United Kingdom The National Trust for Scotland Full time

**JOB PURPOSE**

You will be responsible for the providing administration support to three properties within the Aberdeenshire North area, including Fyvie Castle, Haddo House & Castle Fraser. You will ensure all general administration is undertaken diligently, efficiently and carried out within the Trust’s procedures and policies.

**KEY RESPONSIBILITIES AND ACCOUNTABILITIES**

Ensure all general administrative tasks are undertaken efficiently, effectively and timeously, including (but not limited to):

- Filing and record-keeping;
- Diary Management;
- Meetings support (agendas, minutes, support documentation);
- Cashier duties (reconciliation and recording);
- Data entry of takings, statistics - weekly, monthly and ad hoc;
- Purchase ordering - as required;
- Invoicing

You must be flexible to meet the needs of the property, this will include weekend working.

**Department specific - visitor services**
- Embody the Trust’s values;
- Provide excellent customer service and care to all staff, visitors and volunteers.

**QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE**

**Qualifications**

Essential
- Qualification in business administration - HND or Diploma - or relevant experience.

**Experience**

Essential
- Cash handling experience
- Ability and competence to intermediate level in MS packages - Word, Excel, Outlook and Powerpoint.
- Possess excellent communication skills (written and oral);
- Must be diligent and accurate with excellent eye for detail;
- Excellent customer care skills
- Well-developed time management and organisation skills - ability to prioritise workload.
- Current driving license

Desirable
- Previous experience providing administrative support to a number of different departments highly desirable.

**DIMENSIONS AND SCOPE OF JOB**

Scale
- Three large heritage visitor attractions that run both tours of the sites, but also hospitality events, catering and retail outlets.

People Management
- Not a line manager.
- The post-holder will work frequently with the wider property staff and volunteers and regional team.

Finance Management
- No budget responsibility.
- Access to PC and relevant IT systems, i.e. standard NTS management systems including Intranet, T:Drive, Microsoft Dynamics, EPOS.

**The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledgereflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.**

**Job Types**: Full-time, Permanent

**Salary**: £22,672.00 per year

Schedule:

- 8 hour shift

Work Location: In person

Application deadline: 24/03/2023



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