Visitor Services Assistant
3 weeks ago
**JOB PURPOSE**
You will be responsible for the providing administration support to three properties within the Aberdeenshire North area, including Fyvie Castle, Haddo House & Castle Fraser. You will ensure all general administration is undertaken diligently, efficiently and carried out within the Trust’s procedures and policies.
**KEY RESPONSIBILITIES AND ACCOUNTABILITIES**
Ensure all general administrative tasks are undertaken efficiently, effectively and timeously, including (but not limited to):
- Filing and record-keeping;
- Diary Management;
- Meetings support (agendas, minutes, support documentation);
- Cashier duties (reconciliation and recording);
- Data entry of takings, statistics - weekly, monthly and ad hoc;
- Purchase ordering - as required;
- Invoicing
You must be flexible to meet the needs of the property, this will include weekend working.
**Department specific - visitor services**
- Embody the Trust’s values;
- Provide excellent customer service and care to all staff, visitors and volunteers.
**QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE**
**Qualifications**
Essential
- Qualification in business administration - HND or Diploma - or relevant experience.
**Experience**
Essential
- Cash handling experience
- Ability and competence to intermediate level in MS packages - Word, Excel, Outlook and Powerpoint.
- Possess excellent communication skills (written and oral);
- Must be diligent and accurate with excellent eye for detail;
- Excellent customer care skills
- Well-developed time management and organisation skills - ability to prioritise workload.
- Current driving license
Desirable
- Previous experience providing administrative support to a number of different departments highly desirable.
**DIMENSIONS AND SCOPE OF JOB**
Scale
- Three large heritage visitor attractions that run both tours of the sites, but also hospitality events, catering and retail outlets.
People Management
- Not a line manager.
- The post-holder will work frequently with the wider property staff and volunteers and regional team.
Finance Management
- No budget responsibility.
- Access to PC and relevant IT systems, i.e. standard NTS management systems including Intranet, T:Drive, Microsoft Dynamics, EPOS.
**The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledgereflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.**
**Job Types**: Full-time, Permanent
**Salary**: £22,672.00 per year
Schedule:
- 8 hour shift
Work Location: In person
Application deadline: 24/03/2023
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