Customer Service Assistant

3 weeks ago


Much Wenlock, United Kingdom Landowner Products LTD Full time

**About us**

Here at Landowner Products LTD, we are a small team with big ambitions for the future. We are looking for an enthusiastic, reliable and organised individual who understands the importance of delivering the highest standard of customer service to grow a business and has a proactive and positive attitude.

Our work environment includes:

- Growth opportunities
- Safe work environment
- On-the-job training
- Relaxed atmosphere

An exciting opportunity has arisen to join our growing team here at Landowner Products as a Customer Service Assistant**. **At Landowner Products we are a dedicated team growing our website business selling our manufactured products including AdBlue and other products for the transport sector throughout the UK.

The role of Customer Service Assistant will work alongside our E-Commerce Sales Manager, to deliver an exceptional customer service experience for consumers buying directly from us either through the E-Commerce platform or via our in-house accounts system. As a member of the team your role is to deliver an exceptional standard of written and verbal communication with both customers, external parties, other team members and the E-Commerce Sales Manager in order to deliver an efficient and high standard of customer service. The role is varied and interesting and you will be given support where needed to reach your full potential.

**Responsibilities will include**:

- Carrying out daily operations including customer order processing, customer liaison from order to delivery, tracking orders via our pallet networks, account monitoring and administrative duties as required.
- Carrying out website administration where necessary.
- General duties as required by the needs of the business.

**Requirements**:

- Driving Licence (required due to location)
- Relationship building_ - You will be a natural people person. We want someone who is assertive, not afraid to pick up the phone and has a strong customer service focus and excellent communication skills.
- Computer literate_ - Experience using computer systems including Microsoft Excel, Word, Outlook Express and an aptitude to learn in-house systems quickly.
- A team player_ **-** We are a small team and we love people who roll up their sleeves and can adapt in a fast-paced environment as needed and cope with working under pressure when required.
- A self-starter_ - you need to be highly motivated and action orientated with a keen eye for opportunities and detail.
- Organisational skills_ - we need someone who can multi-task, who understands the importance of attention to detail as well as being able to prioritise your workload.

**Additional details**:

- You must be eligible to work in the UK.
- You must have a full clean driving license due to the location of the offices.
- Relevant experience is preferred, though full training will be provided.
- Qualifications - GCSE’s or equivalent

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 30-40 per week

**Salary**: £17,000.00-£22,666.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Much Wenlock, TF13 6NX: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service (preferred)

Work Location: One location



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