Customer Service Manager

3 weeks ago


Norfolk, United Kingdom Adecco Full time

**Customer Service Manager
- Watton
- £45,000**

I am currently recruiting for a Customer Service Manager on behalf our our client based in Watton. My client is experiencing rapid growth and are looking for a experienced Customer Service Manager to drive performance in this exciting period of growth, progressionopportunities will also be available

**Salary: £45,000**

**Hours: Monday-Friday 09:00am-17:00pm**

Job Responsibilities:

- To oversee a team of 20 who schedule, organise and assist a team of engineers nationwide.
- To be the focal point of contact for both internal and external customers, handling any issues they may have and developing and maintaining customer relationships
- Conduct staff meetings, appraisals and 121's
- Recruit, train and support the Helpdesk and Field Staff
- Ensure contractual deadlines are met and to think creatively about how do overcome any issues
- Bring continuous innovation and improvement to meet changing business or operational circumstances.

What are we looking for?
- Experience of working within the utilities sector
- Experience of managing a successful customer services team
- Someone willing to travel between the 2 sites in Watton and Lincolnshire
- Strong people management skills and the ability to motivate a team
- A high level of organisational skills with the ability to meet deadlines

If you are interested in this role please send CVs, alternatively you can call us on to discuss more about the opportunity.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


  • Customer Service

    4 days ago


    Broadland, Norfolk, United Kingdom Service Service Full time

    Sales and Customer Service Co-Ordinator Office based - Meridian Business Park Monday to Friday office hours £25K - £27K salary depends on experience My small but well established client are looking for a Sales and Customer Service Co-Ordinator to help customers identify and purchase products both from their current range or alternatively...

  • Service Manager

    1 month ago


    Stalham, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    A busy, family-owned agricultural machinery manufacturing business in north Norfolk is seeking a Service Manager to act as the first point of contact for customers seeking after-sale assistance. As Service Manager you will be responsible for assisting customers with queries and issues regarding their heavy agricultural machinery, attempting to provide...


  • Hethersett, Norfolk, United Kingdom Service Service Full time

    My client is a firm of independent financial advisers with over seventy years of combined experience within the sector; serving clients both nationally and locally, from their offices based just west of the city of Norwich. The purpose of this new role is to help maintain and grow their successful practice; they're seeking a financial services...


  • Norfolk, United Kingdom Select Full time

    Are you a detail-oriented problem solver passionate about delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment where every day brings a new challenge? If this sounds like you, then my client is looking for a Customer Service Representative to join their team in Colney!In this critical role, you'll be at the heart of...

  • Customer Services

    1 day ago


    Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Our client is a dynamic, innovative insolvency practice, who are rapidly expanding and are now looking to recruit a Client Services Administrator to join their Norwich city centre-based team. We are looking for individuals who are intelligent, ambitious and most importantly, able to embrace the ethos of the business – thinking creatively, being...


  • Norwich, Norfolk, United Kingdom Select Appointments Full time

    Are you passionate about providing exceptional customer service? Do you thrive in managing detailed administrative tasks to ensure a seamless customer experience? My client are seeking a proactive Customer Service Administrator to join their dedicated team. This role reports directly to the Customer Service Manager and is instrumental in managing and...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    An amazing position is now available at an extremely impressive Norwich Engineering firm, for a Project/Programme Manager. This mature, well respected and unique niche market business that supplies its product to a global audience, is on a continuous and steady growth path, and offers a very stable career option for those that seek to expand on their own...


  • Islington, Norfolk, United Kingdom Service Care Solutions Full time

    Service Charge Officer Full Time - Hybrid Temporary We have the fantastic opportunity for the right candidate to join a team based in Islington, as a Service Charge Officer. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with 2 days a week office based and 3 days...


  • Dereham, Norfolk, United Kingdom R13 Recruitment Full time

    R13 are thrilled to be partnering with a reputable business as they look to grow their team with the recruitment of several Customer Service Representatives. Within this role you will be providing outstanding customer service, resolving problems and organising works/services to be done. This is a full time, permanent position, working Monday to Friday. The...


  • Norwich, Norfolk, United Kingdom Tate Full time

    Customer Service Representative Norwich, NR1 3NG Permanent - £23,088 per annum Full-time (37 hours) Tate continue to work in partnership with the Phoenix Group, to identify individuals with a passion for delivering great customer service, to join their existing teams in Norwich. Phoenix Group is the UK's largest long-term savings and retirement...


  • Norfolk, United Kingdom Spencer Clarke Group Full time

    Posted 21 February 2023 Salary £12.50 - 13.00 per hour LocationNorfolk Job type Contract DisciplineCorporate Functions ReferenceCSA - Adur Contact NameCameron Nicholls If you’re searching for a rewarding and fulfilling career opportunity, look no further. **Spencer Clarke Group** are working alongside** Adur District Council** to appoint a...


  • Norwich, Norfolk, United Kingdom R13 Recruitment Full time

    R13 Recruitment are working alongside a well-established international wholesaler in their search for a highly organised and pro-active Customer Service Representative, who is fluent in a European language. Working within their highly experienced bi-lingual customer service team, your core duties will be to assist in the day-to-day running of client...


  • Norwich, Norfolk, United Kingdom Anglian Home Improvements Full time

    Join Our Team as a Customer Service Advisor! Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, vibrant environment? If so, we have the perfect opportunity for you! We are actively seeking a dedicated and enthusiastic Customer Service Advisor to join our growing team. Key Responsibilities: As a Customer...


  • Norwich, Norfolk, United Kingdom Service Service Full time

    My client is looking for an experienced Financial Planner Assistant to join their established Financial Planning team; this is an excellent opportunity to join a well-established team of wealth management and retirement provision, professionals. You will ideally have experience working in a Financial Planning environment previously e.g. Independent financial...


  • Norwich, Norfolk, United Kingdom Service Service Full time

    My client is looking for an experienced Financial Planner Assistant to join their established Financial Planning team; this is an excellent opportunity to join a well-established team of wealth management and retirement provision, professionals. You will ideally have experience working in a Financial Planning environment previously e.g. Independent...


  • Norwich, Norfolk, United Kingdom Select Appointments Full time

    Are you passionate about providing exceptional customer service? Do you thrive in managing detailed administrative tasks to ensure a seamless customer experience? My client are seeking a proactive Customer Service Administrator to join their dedicated team. This role reports directly to the Customer Service Manager and is instrumental in managing and...


  • Islington, Norfolk, United Kingdom Akton Recruitment Full time

    Customer Service Agent Islington £23/hr Start date: ASAP AKTON Recruitment is working closely with the local authorities and we are looking for a Customer Service Agent in the Islington area. Principal accountabilities * Signpost into the community and/or other council services, where appropriate, whilst also encouraging the use of self-serve for those...

  • Service Manager

    2 days ago


    Norwich, Norfolk, United Kingdom ISQ Recruitment Full time

    Service Manager – After-sales Support Location: Norfolk Employment Type: Full-Time, Office-Based (with occasional site visits) Salary: Highly Competitive & Negotiable, Depending on Experience ISQ Recruitment is seeking a Service Manager on behalf of one of our clients, a leader in the specialised engineering/technology sector (not IT). This important role...

  • Service Manager

    1 day ago


    Norwich, Norfolk, United Kingdom ISQ Recruitment Full time

    Service Manager – After-sales Support Location: Norfolk Employment Type: Full-Time, Office-Based (with occasional site visits) Salary: Highly Competitive & Negotiable, Depending on Experience ISQ Recruitment is seeking a Service Manager on behalf of one of our clients, a leader in the specialised engineering/technology sector (not IT). This important role...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    My client is a Norwich based Wealth Management company who provide investment and retirement advice to a High Net Worth client base. To support the Financial Planning Partners by providing back-office support where required, whilst working with the administration team. To learn all aspects of the administrative work involved in a busy financial services...