Clinical Rota Planner
3 weeks ago
We are looking to recruit a Clinical Rota Planner to join our friendly and supportive GP practice team.
We currently serve a population of over 38,000 patients in four locations; Kingsway Health Centre our main site, Rosebank Surgery & Bartongate Surgery based in the city centre of Gloucester and Severnvale Surgery at Quedgeley. The successful applicant may need to work at all four surgery sites.
Rosebank Health are committed to providing the best possible healthcare to their patients. We are looking for like-minded people who can help us fulfill this mission and make a real difference to our patients' lives.
NHS pension available
**Key responsibilities**:
Clinical Planning
Plan sessions/appointments for clinical staff ensuring the appointments are booked as efficiently and equitably as possible, ensuring all sites are covered.
Ensure new staff have clinical sessions templates set up correctly.
Arrange for the clinical planner to be circulated to relevant staff.
Respond to requests to change the clinical planner from colleagues and as a result of staff absence.
Inform all relevant staff of clinical staff absence.
Call or send text messages to patients when appointments need to be cancelled.
Ensure reception staff contact patients to rearrange appointments that need cancelling either directly or via the Patient Services Manager or Senior Receptionists.
Allocate clinical rooms at all surgery sites ensuring each clinician has access to the correct working environment.
Record GP Holidays, time off and course attendances.
Arrange locum cover when needed either direct or through agencies
Enhanced Access rotas and reporting.
Flu clinic planning.
Vasectomy Clinic
Book vasectomy appointments from Choose and Book and direct clinician referral
Produce the paperwork required for vasectomy clinics including ICE forms, sample pots, letters to own GP and consent forms.
Allocate vasectomy related work to reception staff and monitor the quality of this work
Negotiate clinician availability and holiday cover.
Contact patients and provide them with information as needed. Answer patient queries in a supportive manner.
Contact patients at the request of clinicians to book appointments following tests and other investigations.
Contact patients at the request of clinicians to inform them of their test results as directed by clinicians.
Minor Surgery
Book minor surgery appointments
Contact patients and provide them with information as needed. Answer patient queries in a supportive manner.
Person Specification for Clinical Rota Planner
Knowledge, Training and Experience
Essential
Have an understanding and experience of working in the NHS with detailed knowledge and understanding of the roles of NHS organisations and of the primary care sector
Experience of working in general practice
Sound general education including GCSE grade A to C in English and Maths
Understanding of and commitment to equality, diversity and inclusion
Desirable
NVQ in relevant topic
Experience in presenting information/data to groups/within a meeting.
Communication
Essential
Excellent communication skills both verbally and written.
Experience of developing working relationships with colleagues and members of the public
A proven ability to deal effectively with difficult and contentious situations whilst maintaining positive working relationships
Demonstrates a strong desire to improve performance and make a difference by focusing on goals
Desirable
Experience in presenting information/data to groups/within a meeting.
IT Skills
Essential
Excellent working knowledge and confidence in using common software packages - especially Microsoft Excel
Demonstrate willingness and experience in undertaking administrative tasks including taking meeting minutes
Desirable
European Computer Driving Licence (ECDL)
Working knowledge of general GP practice clinical systems and willingness to undertake further training
Working Environment
Essential
Ability to work independently, and plan and organise own work within an agreed time frame, and direct activity of others
Be self-motivated, with the ability to work on own initiative, be flexible and adaptable to manage a range of different and demanding agendas
Ability to make decisions when required
Able to cope and function effectively when working in a pressurised environment.
Be able to work within a team
Other
Essential
Access to own vehicle with full driving license
Contact us
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