Customer Service Officer

2 weeks ago


London, United Kingdom Games & gears Full time

To provide a first class professional customer service to residents and customers of London Borough of Hackney as a first point of contact.

To resolve complex technical enquires from visitors in relation to a wide range of housing management and leasehold enquiries including repair notifications, rent and general housing management enquiries.

To possess extensive technical knowledge of a wide range of functions, policies and procedures in order to resolve resident concerns and provide a one stop shop service. To contribute towards service development plans and support the management in implementation of these plans.

**Job Types**: Full-time, Temp to perm
Contract length: 8 months

**Salary**: £15.00-£16.00 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

Ability to commute/relocate:

- London, E9: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 4 years (required)
- Administrative: 4 years (required)
- social housing: 2 years (required)

Work Location: In person



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