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Senior Customer Service Executive

4 months ago

Fleet, United Kingdom Howett Thorpe Full time

Overview Working in the busy open plan office 3 days a week and 2 remotely for a market leading and highly successful business as a Senior Customer Service Executive, you will be part of a larger team responsible for providing aftercare to your assigned client accounts. Outstanding communication skills are essential to provide support with [...]

**Overview**:
**Senior Customer Service Executive - About The Role**:

- You will be responsible for some large accounts, communicating regularly to provide support and assist with any queries.
- Proactively reviewing your client’s accounts to ensure that they are utilising all aspects effectively and achieving the best results.
- Utilising data to provide clients with individualised feedback on market trends and their account performance.
- Providing personalised online training sessions for your clients.
- Working collaboratively with other departments to improve our clients’ experience and retention.
- Holding regular performance reviews for a handful of your largest client base over MS Teams.
- Attending client visits and conduct onsite training sessions, when required to do so.

**The successful Senior Customer Service Executive will have**:

- Experience managing accounts in a customer service/account management or similar environment, working in a high-volume or fast paced setting.
- Ability to develop excellent client relationships to support the sales team with account growth and retention.
- Excellent written and verbal communication skills, with an effective telephone manner to recommend and advise best-practices clients, as well as having the ability to write clearly and succinctly.
- Good presentation skills and client facing experience (remote or face-to-face).
- Able to multi-task effectively with a high level of attention to detail.
- Ability to produce reports, analyse usage and insights to clearly present to the client.
- IT literate, including MS office (including Excel) with the ability to navigate multiple systems competently, with ease.

**Senior Customer Service Executive - Benefits**:

- Excellent basic salary
- 23 days annual leave, plus additional days for length of service and your birthday
- Regular team incentives and social events, including Summer parties
- Life Insurance and Company Pension
- Employee Assistance Programme (Mental Health & Well-being support)
- Great culture and work environment
- Staff Gift Shop