Customer Transformation Programme Lead
2 weeks ago
Customer Transformation Programme Lead - Ref: CH13422 - (2300003R)
Description
**Customer Transformation Programme Lead - Ref: CH13422**
**G14: £64,248 - £70,889 per annum.**
This is a Fixed Term opportunity (or secondment opportunity for internal staff) for 12 months.
The Council is transforming how it operates and delivers services to customers through various approaches, such as; developing technologies, processes, partnerships and behaviours. Changing customer expectations and external budget pressures mean we need to modernise and transform how we deliver our services.
We are currently recruiting a Customer Transformation Programme Lead to join the Customer Engagement Directorate, tasked with strategically supporting the Customer Access Management Programme and senior leadership of the Customer Experience Centre, leading on largescale initiatives, projects and programmes of transformation, to ensure the Council continues to have services and systems fit for the future.
The Role:
- Product ownership
- Digitalisation of services
- Pioneering new and innovative technical solutions
- Improving services for customers
- Empower people to be their best
- Provide help to residents both when and where they need it
- Reduce the cost of delivering services; or
- Release staff capacity to be re-deployed into other work
Closing Date: 14th April 2023.
Primary Location: GB-GB-Walsall
Other Locations: GB-GB-Walsall
Work Locations: Civic Centre Zone 1H_WS1 1XU_LOC_59 Civic Centre Zone 1H Darwall Street Walsall WS1 1XU
Job: Technical
Organisation: Walsall Council BU
Job Posting: Mar 27, 2023, 8:02:17 AM
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