Office Administrator

7 months ago


London, United Kingdom SheerID Full time

We are seeking a versatile Office Administrator & IT Assistant to fulfill a dynamic role that combines office management and technical support responsibilities. This individual will play a crucial role in ensuring a smooth and efficient work environment for our team in the UK and EMEA.

**Office Administrator Role Specific Job Duties**:

- Office Management: Oversee day-to-day office operations, including reception, mail, event support, and supplies.
- Facility Maintenance: Ensure the office is well-maintained, including conference room tidiness and arrangement of repairs with Building Management.
- Kitchen Management: Maintain kitchen conditions, manage supplies, and coordinate food deliveries.
- Security Access: Manage security access cards for employees.
- Administrative Support: Provide administrative support to the team as directed, including ad hoc projects.
- Vendor and Vendor Management: Serve as the point of contact for building management, security, and various vendors.
- Meeting Scheduling: Assist with scheduling meetings for the People Team and Executives.
- Shipping: Handle weekly FedEx shipping responsibilities.
- Event Coordination: Assist with in-office or off-site activities, catering, volunteer events, celebrations, and conferences.

**IT Assistant Role Specific Job Duties**:

- Ticket Management: Assign and maintain the ticket queue, ensuring timely resolution of technical issues.
- Inventory Management: Manage office inventory and procurement, including hardware and software assets.
- Deskside Support: Offer deskside support for hardware and software troubleshooting.
- AV Troubleshooting: Perform basic audio-visual troubleshooting when necessary.
- Escalation: Escalate critical technical issues to the IT Support Manager for resolution.
- Customer-Oriented Support: Provide patient and effective support, ensuring excellent communication and customer service.
- Feedback Mechanism: Gather and pass on employee feedback or suggestions to the relevant internal teams.
- Continuous Improvement: Identify and suggest possible improvements in procedures and technical support processes.

**Office Administrator Required Skills / Experience**:

- 2+ years' experience in a Front Office Manager or Administrative Assistant role (similar experience considered).
- Proficiency with office administration responsibilities, systems, and procedures.
- Familiarity with Gmail tools, including Google Calendar.
- Strong time management, organizational, and problem-solving skills.
- Excellent written and verbal communication skills.
- Create a supportive environment for employees to be successful.
- Ability to manage a budget for events

**IT Assistant Required Skills / Experience**:

- Strong technical knowledge, including experience with Mac and PC operating systems.
- Excellent communication skills and customer-oriented attitude.

High School diploma required; College degree preferred; additional qualifications as an Administrative Assistant or Secretary are a bonus. Understanding of diversity, equity, and inclusion principles is a plus.


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