Digital Adoption Lead

4 months ago

London, United Kingdom Element Materials Technology Full time

Overview:
The digital revolution moves markets and transforms the modern workplace for all generations of employees, clients and stakeholders. With that comes the enormous challenge of ensuring everyone within a rapidly evolving organization is captivated, involved and engaged.

To support a major consolidation initiative, Element and its Digital Technology Group (DTG) are looking to hire an experienced
**Digital Adoption Lead** to join its Laboratory Technology Team.

This position can be remote, yet international travel to various offices may be required as needed.

**Responsibilities**:

- Review and consolidate Existing Software Training and adoption program landscape and suggest improvements where possible.
- Create and deliver digital adoption training programs, workshops, and online resources to internal teams and other stakeholders to enhance their understanding and usage of our systems.
- Establish key performance indicators (KPIs) and metrics to measure the success of digital adoption initiatives, and regularly report on progress to stakeholders.
- Conduct user research and gather feedback to identify pain points, usability issues, and areas for improvement in digital platforms.
- Collaborate with product teams to ensure user-centric design and seamless user experiences that facilitate optimal digital adoption.
- Work alongside management across the Digital Technology Group (DTG) and regional Service Operations Team Leads to deliver best in class support to users and stakeholders.
- Stay up to date with industry trends, emerging technologies, and best practices in digital adoption and digital transformation.

Skills / Qualifications:

- Excellent communication and presentation skills, with the ability to articulate complex concepts in a clear and concise manner to a variety of stakeholders.
- People orientated, with team lead qualities, experience of influencing and impacting communities at varying levels to achieve goals.
- Knowledge of change management principles and methodologies.
- Be able to proactively manage stakeholder expectations to avoid incorrect perception.
- Familiarity with user experience (UX) design principles and methodologies.
- Self-motivated and proactive, with a passion for staying ahead of the curve in the digital space.
- Working knowledge of O365 tools for gathering, processing and presenting information and data.
- Experience in using and creating online walkthroughs and tools such as WalkMe or Inline Manual is a plus.

LI-DJ1

Company Overview:
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 7,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement:
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

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