Enterprise Digital Adoption Strategist

5 days ago


London, Greater London, United Kingdom WalkMe Full time
About the Role

We are seeking a highly skilled and experienced Enterprise Digital Adoption Strategist to join our team at WalkMe. As a key member of our Customer Success organization, you will be responsible for driving digital adoption and growth among our Fortune 1000 customers. Your expertise in customer success, account management, and technical product knowledge will be invaluable in helping us achieve our goals.

Key Responsibilities:
  • Develop and execute strategic plans to drive digital adoption and growth among assigned customers.
  • Build and maintain strong relationships with customers, providing them with exceptional service and support.
  • Collaborate with internal teams, including sales, marketing, and product, to ensure seamless delivery of solutions that meet customer needs.
  • Monitor customer health and identify opportunities to improve adoption and retention.

Requirements:

  • 5+ years of experience in customer success, account management, or related field.
  • Proven track record of driving digital adoption and growth among enterprise customers.
  • Excellent communication and interpersonal skills, with ability to work effectively with cross-functional teams.
  • Familiarity with technical products and services, with ability to communicate complex concepts to non-technical stakeholders.

Benefits:

  • Competitive salary: $120,000 - $180,000 per year.
  • Flexible work arrangements, including remote work options.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • Opportunities for professional development and career advancement.


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