Business Administrator/operations Support

4 weeks ago

Leeds, United Kingdom Freeway Recruitment Full time

**Job Title: Business Administrator / Operations Support**
- **Business & Opportunity**:_

Freeway Recruitment is a small independent recruitment specialist with a long history of temporary recruitment consultation and supply services to the transport and logistics sectors. Our name is well known in the region as we enter our 4 decade of business. We have a second branch located in the Northwest, which was formed in 2013 and has seen strong and stable growth in the recruitment logistics & Industrial markets.

We are looking to hire a skilled, experienced, reliable individual who has a broad and proven background to join our team for the role of Business Administrator / Operations Support at our Head Office Branch located in south Leeds. 
- **Role**:_

Reporting to inter-branch departments and managers, the role is a vital keystone to the weekly functioning of the back and front office operations of the branch. You will be required to manage and fulfil a broad spectrum of administration and operations duties that are critical to the success of the weekly life cycle of a temporary recruitment agency.
- **Primary function**:_
- Full life-cycle preparation and filing of weekly hours/wages/associated costs for agency workers ready for weekly wage and sales invoice deadlines
- Analyse weekly agency work/shift plan data, including preparing and processing new start agency worker data and compliance documentation for external payroll partners
- Liaise with agency workers to obtain/check/verify weekly timesheet hours and expenses
- Communicate and build relationships with clients to verify and file agency worker weekly hours, costings and purchase order numbers in preparation for branch invoicing, meeting key daily and weekly deadlines
- Process weekly agency worker hours onto internal systems ready for sales invoicing
- Prepare, process and filing of branch agency worker wage data ahead for weekly deadline to external payroll specialist suppliers whilst developing relations with outsourced partners
- Pre-deadline weekly checks of all agency worker wage data before submitting to external partners
- External payroll invoice checking/cross referencing against branch wage preparation and sales invoices
- First point of contact for all agency worker wage queries, successfully managing resolutions through excellent customer service and data analysis with all related stakeholders
- **Secondary function**:_
- Working closely with the recruitment team to support all aspects of front office day to day recruitment and fulfilment operations
- Assist and manage internal branch recruitment compliance requirements (weekly/monthly/adhoc requirements)
- Accurately take/log client booking and fulfilment orders whilst developing lasting relationships with external customers
- Manage & assist in external client & compliance audits
- Create & deliver internal project work with Directors and management team
- Support and manage business cost reduction projects, sourcing new suppliers, working with existing suppliers
- Support and develop online presence of brand and company image (social media, Google review ratings, website upkeep etc)
- Working closely with Director/s to support both branch and company objectives
- Manage office functions and supplies e.g. consumables
- **Skills & Experience Required**:_
- Proven experience within commercial administration or operational roles
- Excellent attention to detail and experience of working with a variety of data types and processing variants. Previous experience of dealing with worker and/or contractor hours, costings, basic wage processing would be advantageous but not essential as the company will deliver all necessary training.
- Ability to work with a wide range of variable client charge rates and 3 party online software systems
- Experience and ability to analyse reports a range of internal and external reports
- Intermediate to advanced Microsoft Excel skills, together with a good knowledge of other IT systems such as cloud packages
- Good knowledge and appreciation of systems, processes, and procedures
- Professional, self-motivated and able to work independently, and prioritise multiple tasks
- Excellent verbal, written and interpersonal communication skills
- Results driven, with the ability to take ownership of tasks and see them through to completion
- Critical thinking, analytical, confident and commercially aware approach to decision making and planning
- Able to exercise initiative and identify opportunities to develop the business model and current processes
- 'No nonsense’ / sleeves rolled up person who is comfortable in dealing with the breadth of the role and detail required, whilst also able to operate comfortably working with a senior management team
- **Training & development**:_
- Full training provided in all areas of back office and front office temporary recruitment sector and procedures
- In-house training of Sage invoicing software system process (as role prog

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