Customer Service Administrator- Part Time
2 days ago
We are working with a fantastic and well-established company in Corby who are looking for a dynamic and customer focused individual to join their team.
The role:
- Accurate processing of new customers orders onto company system
- Take ownership of orders and ensure they are actioned in a timely manner
- Communicate with finance and planning teams regarding complex orders that they need to be aware of
- Escalate customer orders that haven’t met standards and update customer regularly with clear and concise communication
- Follow up on orders that have been processed to warehouse to ensure smooth delivery
- Work as part of a team to ensure customer care is consistently high
- General administrative duties and database work
- Excellent proven track record working in customer service roles, ideally within a FMCG environment
- Strong administrative skills and good knowledge of MS Office
- Good analytical skills
- Excellent communication skills
- Organised and process driven
- Positive attitude and team player
- Ability to work well under pressure and to tight deadlines
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