Traffic Office Support Nights

7 months ago

Crick, United Kingdom Advance Logistics Support Full time

Nights Monday to Friday 21:00 to 05:00

Based in Crick NN6

£11.96 ph

The main purpose of the role is to ensure the successful execution of the daily/weekly transport plan within the frame work of client requirements, legal compliance and internal/external SLA's. The role will include dispatching/briefing drivers, monitoring drivers throughout their delivery/collection routes and then debriefing drivers at the end of their shift. There is a significant amount of daily reporting included in the function, which will include operational, HR, performance reports. Independent working, a strong will to perform at a high standard and a proactive approach to problem solving is key to your success in this role.

In this role you are accountable for:

- Able to achieve the required standards of performance to meet customer demands - 100% on time delivery service. Any exceptions are reported in a timely manner and client communications maintained.
- Proactively planning the daily transport schedule to ensure al customer requirements are met.
- Complete daily checks to ensure that the daily transport schedule is adequately resourced.
- Fully brief drivers prior to dispatch to ensure they understand their route, the requirements of the route and is adequately training on all systems and processes.
- Ensure that all routes are tracked via HHT (where appropriate) and the driver are logged on and compliant.
- Ensure that every route is tracked via the tracking systems. Any exceptions or faults are reported to your manager.
- Ensure the accurate recording of all data entry including tachograph and route scheduling documents.
- Fully debrief every driver on their return to ensure compliance with the route, reporting any exceptions to your manager.
- Ensure that all POD's are returned, completed and accurate for every trip that requires them.
- To ensure that as part of the debrief process that all driver's paperwork is completed, compliant and accurate, reporting exceptions to your manager.
- All daily reports are completed in an accurate and timely manner as directed by the transport manager.
- Ensure that yard checks are completed as directed by the transport manager.
- Accurate and timely reporting on driver's attendance, absence and performance.
- Respond appropriately to all clients queries as required.
- Proactive problem solving on a daily basis to ensure 100% service delivery and legal compliance.
- Details and complete handover to the management team and your colleagues on a shift by shift basis

Required skills, knowledge and experience:

- High performer (regularly achieves KPI target)
- Reliable (high attendance and good timekeeping)
- Assist with general duties within the transport function.
- Highly flexible
- Very trustworthy & honest
- Good communicator
- Works safely and follows Health & Safety and site rules
- Self-motivated
- Determined to work to a high-quality standard and challenges own performance and standards in order to achieve more
- Ability to work under own initiative
- Ability to embrace change and adapt to a rapidly changing fast paced environment

Desirable skills, knowledge and experience:

- Good organisational and planning skills
- Good interpersonal, leadership and motivation skills
- Good analytical and numerical skills
- Good communicator - both verbal and written
- Knowledge of health & Safety requirements
- Computer literate, experience of WMS systems and MS Office packages

**Salary**: £11.96 per hour

**Benefits**:

- Free parking
- On-site parking

Ability to commute/relocate:

- crick: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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