Executive Enquiries Lead

5 months ago

Basildon, United Kingdom Peabody Full time

Salary
** Circa £30,500**

Location
** Basildon**

Contract type
** Fixed Term**

Weekly hours
** Monday to Friday 9:00 - 17:00**

**What we’re looking for**:

- Do you have experience in complaint handling or working on MP Councillor enquires?
- Do you have an understanding in housing practices and procedures?
- Are you experienced in task driven roles and have the ability to deliver on deadlines effectively?

If so, this role is perfect for you

Here at Peabody, we have an opportunity for a Executive Enquiries Lead on a Fixed Term basis at our Pembroke House Office

**A bit about the role**:
As a Executive Enquiries Lead, you will support the Complaint Team in the service we provide to our MP’s and Cllr’s by co-ordinating, logging and responding to all enquiries received.

Working to ensure that we provide a high quality, customer focused, efficient and timely service to our key stakeholders

Some of the key results for the role include:

- To monitor and manage all inbox’s relating to MP & Cllr enquires.
- To log new MP /Cllr enquiries.
- To provide well written responses to enquiries within the deadlines provided.
- Ensure the central contact system is updated correctly with accurate information.
- To identify and implement improvement ideas on how the team can improve its way of working and reduce customer effort.
- Manage internal relationships successfully to maintain a high level of engagement and collaborative working.
- A minimum of 1 - 2 days in the Pembroke House Office are required._

**A bit about us**:
160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.

The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.

We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here just a few of the benefits for working at Peabody:

- Flexible and hybrid working (depending on the role)
- Up to 30 days’ annual holiday plus bank holidays
- Competitive salaries that are benchmarked regularly against current market rates
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal

**Are you ready to apply?**

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

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