Service Product Specialist
1 month ago
Position Summary
Why Join our Team?
This opportunity sits in one of the teams closest to our customers. The Customer Experience (CX) team’s role is to examine new ways to engage customers, look for opportunities for the CS team and to ensure customers get the best support we can provide.
As a team, we look at bringing in new initiatives that improve the customer journey. We bring to bear customer feedback and see where we can optimise our processes and engagement to delight customers, whenever they have an issue with our products or services. The CX team has several areas of focus, these being digital engagement, non-face to face channels (such as online and phone), Business-to-Business (B2B) and CX innovation and insights. This placement will sit in the CX innovation and insights team and will have a direct role in driving a new revenue generating initiatives, including extended warranty sales.
We are a dynamic team that prides itself on innovative ways of improving CX in a fast paced and often challenging environment that can give you a lot of job satisfaction by delivering the best experiences for our customers while driving new revenue opportunities for Samsung.
Role and Responsibilities
Your Key Responsibilities:
We are seeking a self-starter, someone who can come in and help drive new services for Samsung Europe. Primarily aftercare focused we recognise the importance of retaining your customers through excellent experiences but also there are opportunities for our business in the services we offer.
The main aim of this role is to drive new services across our business and build upon new paid for services such as extended warranty, door to door, premium installation, smart things and priority services. Key responsibilities will include:
- Have strong experiences for enabling aftercare services through eStore- A self-starter who can be the guide to all partners in implementing sales (Service Related Product such as extended warranties, premium installation) and how to promote services- Have a strong working knowledge of services as a product, sales through eStore and other channels- Responsible for generating service revenue streams by developing compelling frameworks and product offers; Product management skills are required- Ability to interpret and analyse data to tell compelling stories around services that can drive revenue but also factor in customer experience- Able to work with numbers and develop compelling stories through visualisation and commercial understanding; Strong Project management and Consulting skills are desirable- Ability to expand initiatives such as extended warranties would be an advantage
Skills and Qualifications
What we need for this role
Key competencies & characteristics of the role will include:
- Co-ordination and facilitation between our CS team, our European markets, eStore team and HQ, so presentation skills and being an effective communicator will be important- Good with numbers, interpretation and visual representation (i.e. PowerPoint)
- Graphically inclined, someone who understands that the story and visuals are as important as the content (i.e. data and charts)- The role will require the ability to understand complex platforms and systems, such as stock management, marketing, cloud, CX, CRM and ERP and how they work together (non-technical but understanding tools would be an advantage)- Ideally suitable for someone with an insight background who can develop ideas with data and use this to influence others- Work with and lead partner discussions and presentations to ensure everyone is brought along on the journey to turn our services into revenue opportunities that benefit customers- Ability to think wider and understand the impact services can bring to a business in terms of profitable contribution as well as enhanced experiences
What does success look like?
Success in this role will be to have strong offers for Service Product such as extended warranties, premum installation and new service offers for sale on our eStore. We expect this role to have a direct impact on customer support contribution to Samsung’s revenue’s but also be a leading light for future services like installation. We need someone who can build upon development work for for our extended warraties at the European and market level and be confident of success with customers, making them 1) attractive and 2) profitable.
Day to day deliverables will include but certainly not be limited to:
- Support and develop new aftercare initiatives and build plans on how we might expand- Look at ways in which we can increase revenue contribution of services but strike balance with customer experience- Develop our pricing strategy for Service related product such as extended warranties and co-ordinate with partners- Ensure we have profitable yet attractive customer deals, pricing analysis and optimisation- Support development teams but also provide suggestions or solutions to often challeng
-
Technical Product Engineer
1 month ago
Chertsey, United Kingdom CPL Specialist Full timeThe Role: Technical Product Engineer Contract: Rolling contract **Salary**: £162.88pd/£40 000pa Location: Chertsey, Surrey Start date: ASAP You will be part of the Technical Product team within the UK’s IT & Mobile division. You will be working on products with the latest cutting-edge technology and making sure these are technically ready for the UK...
-
Product Specialist
1 month ago
Chertsey, United Kingdom Clinisys Full timeClinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud based solutions in over 3,000 laboratories across 34...
-
Product Specialist
1 day ago
Chertsey, United Kingdom Clinisys Full timeClinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 3,000 laboratories across 34...
-
Product Support Specialist
1 month ago
Chertsey, United Kingdom Ntrinsic Consulting Full timeThe European VD Product Support Junior ManagerYou will join the team of European Product Quality & Lifecycle Strategy, which is part of the Service & Quality team, and belongs to the department of European Customer Satisfaction Operations team. Located in Chertsey, Surrey, we are seeking individuals keen on advanced technologies, fast pacing tech...
-
Product Support Specialist
1 month ago
Chertsey, United Kingdom Ntrinsic Consulting Full timeThe European VD Product Support Junior ManagerYou will join the team of European Product Quality & Lifecycle Strategy, which is part of the Service & Quality team, and belongs to the department of European Customer Satisfaction Operations team. Located in Chertsey, Surrey, we are seeking individuals keen on advanced technologies, fast pacing tech...
-
Product Support Specialist
1 month ago
Chertsey, United Kingdom Ntrinsic Consulting Full timeThe European VD Product Support Junior ManagerYou will join the team of European Product Quality & Lifecycle Strategy, which is part of the Service & Quality team, and belongs to the department of European Customer Satisfaction Operations team. Located in Chertsey, Surrey, we are seeking individuals keen on advanced technologies, fast pacing tech...
-
Product Support Specialist
3 weeks ago
Chertsey, United Kingdom Ntrinsic Consulting Full timeJob DescriptionThe European VD Product Support Junior ManagerYou will join the team of European Product Quality & Lifecycle Strategy, which is part of the Service & Quality team, and belongs to the department of European Customer Satisfaction Operations team. Located in Chertsey, Surrey, we are seeking individuals keen on advanced technologies, fast pacing...
-
Product Support Specialist
1 month ago
Chertsey, United Kingdom Ntrinsic Consulting Full timeThe European VD Product Support Junior Manager You will join the team of European Product Quality & Lifecycle Strategy, which is part of the Service & Quality team, and belongs to the department of European Customer Satisfaction Operations team. Located in Chertsey, Surrey, we are seeking individuals keen on advanced technologies, fast pacing tech...
-
Product Support Specialist
2 weeks ago
Chertsey, United Kingdom Ntrinsic Consulting Full timeThe European VD Product Support Junior ManagerCheck you match the skill requirements for this role, as well as associated experience, then apply with your CV below.You will join the team of European Product Quality & Lifecycle Strategy, which is part of the Service & Quality team, and belongs to the department of European Customer Satisfaction Operations...
-
Freight Rate Specialist
4 weeks ago
Chertsey, United Kingdom Bennett & Game Recruitment Full timeBennett and Game Recruitment are currently working with one of the UK's leading Global Supply Chain Specialists who are actively seeking an experienced Freight Pricing Specialist to join their Chertsey Location. The client have been established for over 20 years and pride themselves by being able to work with all types of businesses in order to provide...
-
Scm Specialist
1 day ago
Chertsey, United Kingdom March Recruitment Full timeSCM Specialist Location - Chertsey Salary - £126.88-£142.88 per day Duration - Ongoing contract Hybrid role - 1 Day working in the office - 4 days working from home (must be flexible per business needs) Benefits - Holiday - 25 days per annum plus bank holidays, Access to staff sales discount, Access to Reward Plus discount shopping, 10% on employee...
-
Handover Specialist
2 days ago
Chertsey, United Kingdom Arnold Clark. Full timeWere currently looking forHandover Specialists to create an outstanding customer experience in our Chertsey Motorstore and help customers get excited about our products.Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.Why choose us? 33 days holiday allowance with room to grow Generous retail...
-
Scm Specialist
1 day ago
Chertsey, United Kingdom March Recruitment Full timeSCM Specialist Location - Chertsey, Surrey (Hybrid) Salary - £ Competitive day rate Duration - Short term role ends 31st May 2023 Hours - Monday to Friday, 9.00am to 5.30pm Summary of an SCM Specialist This role is part of SEUK MX division and will have a key part in ensuring the efficient operational management of within the SCM function! The role...
-
Technical Specialist
1 week ago
Chertsey, United Kingdom Lanes Group Plc Full time**Technical Specialist** At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a...
-
Employment Specialist
2 weeks ago
Chertsey, United Kingdom Richmond Fellowship Full timeAre you interested in helping people who have, or are recovering from, mental health problems, integrate back into work? Would you like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with? Then join us as an IPS Employment Specialist. Right...
-
Employment Specialist
2 weeks ago
Chertsey, Surrey, United Kingdom Richmond Fellowship Full timeAre you interested in helping people who have, or are recovering from, mental health problems, integrate back into work? Would you like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with? Then join us as an IPS Employment Specialist.Right...
-
Technical Specialist
1 week ago
Chertsey, United Kingdom Lanes Group Plc Full time**Technical Specialist - Nights** At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a...
-
Sales Advisor
2 days ago
Chertsey, United Kingdom AUTO SERVICE REPAIRS Full timeAn exciting opportunity has arisen for a sales-driven Service Advisor looking for an office based role, dealing with customers over the telephone looking to have repairs carried out on their vehicle. **Do you have a proven track record of hitting your sales targets?** **Do you have an interest in the automotive industry?** **Do you also have strong...
-
Urology Stone Specialist Nurse
3 weeks ago
Chertsey, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full timeJob summary This new role will provide an expert specialised stone service in Urology that positively impacts on the the experience of patients with renal stones by providing high standards of clinical practice and care. it will support the faster diagnosis and improved outcomes for patients with renal stones. The role will also support patients...
-
Contract Specialist
1 month ago
Chertsey, United Kingdom Kone Full timeThe Contract Specialist assists the legal function in providing advice and services on legal concerns to protect KONE’s reputation and business interests and help ensure it complies with all relevant laws and regulations. Key Responsibilities: - Works as part of the wider legal team - Works efficiently, accurately and remains calm under pressure -...
