Clerical Officer

3 weeks ago

Sheffield, United Kingdom Sheffield Children's NHS Foundation Trust Full time

The Sheffield Children's NHS Foundation Trust is looking to recruit three full time people to join our friendly team and help maintain the high standards of service within the Emergency Department.

To provide a comprehensive reception and clerical service to the Emergency Department, and undertake reception duties in a pleasant tactful and understanding manner. You must
be prepared to deal with distressed parents/patients and take details from parents/ambulance personnel in the ‘resus’ environment. On arrival of patients in the department, the post holder will be expected to obtain immediate appropriate assistance from medical/nursing staff if there is any cause for concern regarding the condition of the patient. It is essential that you exercise initiative commensurate with the role and vital that confidentiality is maintained at all times.

Previous experience in a NHS environment would be advantageous but not essential as full training will be provided. You must be enthusiastic, flexible and able to work alone, within a team and use initiative.

The ED Clerical Officer is responsible for providing high standards of service to anyone who attends our department using a range of systems.

The three vacancies will be covering a 24 hour service and will be required to work nights. We cover 7 days a week including bank holidays.

Receive patients/parents/guardians presenting to the ED reception desk, obtain immediate appropriate assistance from medical/nursing staff if there is any cause for concern regarding the patient’s condition.

Search for the patient on the Careflow Patient Administration System (PAS), ensuring search procedures are followed, register patient if no previous record exists.

Book patients in on the ED module of the Careflow PAS ensuring all relevant information is obtained from the parent/guardian to enable accurate data entry.

Produce record card/labels from the Careflow PAS, and retrieve record cards of previous attendances.

Direct patients to triage nurse/appropriate area to await treatment, answering queries and maintaining excellent customer service at all times.

Make appointments as required for patients needing follow up in ED & outpatient clinics.

Enter clinical coding (as recorded by medical staff on the ED card), onto the Careflow PAS.

Sheffield Children's is one of three independent, specialist paediatric hospitals in the country, providing dedicated healthcare for children and young people across community, mental health and acute specialist settings.

We have three overarching aims that set the direction for the Trust in our vision "to create a healthier future for children and young people."

Outstanding patient care

Brilliant place to work

Leader in children's health

Our commitment to rewarding colleagues is demonstrated through our brilliant reward and benefits offer including; generous annual leave entitlement and pension scheme and access to salary sacrifice schemes such as cycle to work and lease cars.

We are committed to supporting colleagues from different heritages and lifestyles while at work. This is supported through the offer we have in place for flexible working and the three equality network groups we have in place. Colleagues are encouraged to join these groups and request flexible working.

Analyse the data to ensure this accurately reflects the attendance, and bring any anomalies to the attention of medical staff.
Ensure completed ED records cards are accurately filed in the ED record library.

On receipt of investigation results, check the Careflow PAS to ascertain if the result is relevant to an ED attendance and accurately file within the ED record, or forward the result to the appropriate department.

Produce ED clinic attendance lists, create eDMS (our electronic patient record) episode folders and prepare in readiness for clinics.

Receive patients arriving for ED clinic attendances, and record the attendance/outcome on the Careflow PAS.

Record admission details of patients being admitted via the department onto the Careflow PAS; ensure all relevant ED documentation is copied into the case notes.

Prepare new case note folders if no previous notes exist, ensuring registration procedures are followed. This includes supporting the admin for admissions to wards out of hours.

Take details from GP practices regarding patients being referred to the Acute Assessment Unit (AAU). On arrival of the patient ensure they are correctly booked onto the ED module of the Careflow PAS. When patient transfers from ED to AAU ensure admission details are recorded on Careflow PAS and all necessary documentation/case notes are prepared and passed to AAU.

Ensure the correct ED coding is entered onto Careflow (as per defined procedures).

Subsequently ensure the patient is discharged, or transferred on Careflow to an in-patient ward.

Ensure relevant procedures are followed in the event of Careflow PAS downtime.

Ensure relevant procedures are followed in th

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