Medical Secretary- Gp Practice

2 weeks ago

Birmingham, United Kingdom St Heliers Medical Practice Full time

**Job summary**

We are looking for a full time/part time Medical Secretary to join our Practice Secretarial team at St Heliers Medical Practice. The role is an essential part of supporting the clinical team and the wider Practice. We are a friendly, busy, hardworking practice with patient care being at the heart of what we do.

**Main duties of the job**

Experience of secretarial work within a GP Practice or other NHS setting is preferred with knowledge of the referral system, medical terminology along with accurate audio/word processing skills. In the role, you will also deal with incoming/outgoing calls liaising with other NHS departments or sectors and patient queries. Excellent communication skills and empathy is required to give an effective standard of care. Patient confidentiality must be maintained at all times.
- Complete fast track referrals via the ERS system.
- Complete e-referrals and code accordingly.
- Check for, chase up and action e-referral rejections.
- Chase and follow up requests from patients and clinicians
- To assist the completion of medical/insurance records
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
- To maintain the computer clinical system in an accurate and secure manner.
- To assist with the gathering of statistics and information when required.

You must be adaptable and willing to take on new tasks.

**Overview of your organisation**

We are a large, very busy, GP training Practice with approximately 17,800 patients, working within a healthcare centre in the heart of Northfield. We have a large clinical team consisting of 7 partners, 8 salaried GPs, 3 nurses, 2 HCAs and 3 phlebotomists. We work alongside colleagues in neighbouring practices as part of the Bournville & Northfield Primary Care Group. We are a friendly, supportive team and work to promote the Practice ethos: make every contact count when thriving to deliver excellent Patient care.

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlines in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
- **Equality and Diversity** all staff will comply with the practices Equality and Diversity Policy, including: Recognising the rights of patients, carers, relatives and colleagues and respecting their needs, beliefs, privacy and dignity.

Not discriminating against patients, carers, relatives or colleagues on the grounds of any of the protected characteristics in the Equality Act 2010 (or its amendments or later legislation).
Ensuring practices Equality and Diversity policy is reviewed and implemented, including taking action if discriminatory practice of any kind is identified and that regular training is in place.
Ensuring equity of access to services and equity of delivery of services to minority, marginalised or disadvantaged groups.
Supporting those who need advocacy to exercise their rights.
Respecting the rights of patients to accept or refuse treatment or a care provider.
**Safeguarding **Whilst in post, Staff are expected to acquire and update their knowledge on safeguarding as per the Intercollegiate document requirements. Training must include knowledge of the Mental Capacity Act and Deprivation of Liberties.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 37.5 per week

**Salary**: From £12.00 per hour

**Benefits**:

- Free flu jabs
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Medical Secretary: 1 year (preferred)

Work Location: In person

Application deadline: 29/05/2023
Reference ID: 230323

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