Switchboard / Emergency Operator

4 weeks ago

Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

We are recruiting for a Switchboard / Emergency Operator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

We are looking for an enthusiastic team player to join our friendly, professional and extremely busy service.

As switchboard operator/receptionist, you will be the first point of contact from people approaching the Trust by telephone/reception or in an emergency incident within the Trust and will be expected to provide a responsive, effective, calm and courteous service. Working in autonomy and supported by the Switchboard Service Manager and Switchboard Services Supervisors, the operator will provide an excellent level of service within a Staff rota across a varied shift patterns which includes all days of the week, unsocial hours and public holidays including Christmas.

To be considered you should ideally have previous experience operating a telephone system switchboard console preferably within the NHS or a critical service environment. In return, you can expect to join a highly motivated and experienced team who will actively support you.

Our Values areInclude,Respect andImprove. It is important that you understand and refer to our values during your recruitment process and beyond

To be an ambassador for the Hospital Trust Switchboard/Front of House as the first line of contact for Patient, Relatives, Visitors, GP enquiries and other organisations. The team handles calls for Lister, Queen Elizabeth II, Hertford County and Mount Vernon Cancer Centre Hospitals.

The operator must be able to make decisions and deal with emergency calls calmly and efficiently in a high level, fast moving environment, e.g.; dealing with cardiac arrest calls, trauma calls, fire calls, major incidents, bomb threats, medigas gas alarms and lift entrapments.

Staff are required to work under their own initiative and make immediate decisions in the event of problems, especially when lone working.

Operators are required to operate various computerised systems where IT skills are required, to operate associated forms of communication equipment and undertake all switch room clerical duties.

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

**We run the following hospitals**:

- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

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