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UEC Flow Coordinator-Emergency Department

4 months ago


Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time
Job overview

We are recruiting for an Urgent and Emergency Care Flow Coordinator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

Are you ready for a new challenge? Are you committed to facilitating quality patient care and supporting patient safety? Are you personable, and cool under pressure? Then Flow coordinating could be for you.

We are looking to recruit a Band 4 UEC Flow Coordinator to work within our Emergency Department (ED). This is an exciting opportunity to work within a team that is developing their service and we hope your passionate contribution to the team will support us to expand and improve further.

You will support the Clinical and admin teams in the delivery of Service targets and meeting our key performance indicators. Pro-actively tracking patients, alerting team members where diagnostic results are reported and reducing unnecessary delays.

Our Values are Include, Respect, and Improve. It is important that you understand and refer to our values during your recruitment process and beyond

Main duties of the job

As an Urgent and Emergency Care Flow Coordinator you will provide essential support service to the efficient running of the Emergency Department.

Assist in the management and movement and flow of patients in ED to maintain patient safety, enhance performance of the ED 4-hour target and patient experience.

To provide a link between the nurse in charge, the consultant, assessment areas and the operations Centre ensuring plans are in place for patients, alerting colleagues if there are difficulties elsewhere in the trust and facilitating movement of other patients to ensure assessment space is available.

You must have the ability to work as part of a team as well as being able to work on your own initiative.

Excellent communication skills, computer skills and the ability to work under pressure is a key part of the role.

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specificationQualifications/TrainingEssential criteria
  • General Education
  • IT qualification
Previous ExperienceEssential criteria
  • Previous Administration Role
  • Evidence of problem solving and resolving issues as they arise
SkillsEssential criteria
  • Good written, verbal and communication skills
  • Ability to work closely with all grades of staff
  • Adaptability, able to prioritize work especially under pressure
  • Ability to work in large organization with a high turnover of patients.
  • Confidentiality/ data protection
  • Flexible approach to shift pattern and flexibility oof hours
  • Keyboard/IT skills
KnowledgeEssential criteria
  • Knowledge of NEL pathways and related key performance indicators
  • Evidence of professional practice
Desirable criteria
  • Knowledge of NHS targets
  • Experience of health care
KnowledgeEssential criteria
  • Knowledge of Emergency Department and national targets & key performance indicators
  • Evidence of good professional practice

Our values

We want our staff to believe in, demonstrate and live our values in everything we do.

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Committed to our Community

East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.