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Operational Support
4 months ago
**Position**:Operations Support
- **Location**:Stevenage, Herts
- **Salary**:£18,000 - £24,000 per annum (depending on experience)
- **Contract**:Permanent, Full-Time, Monday - Friday, 9am
- 5pm
**Operations Support**:
- Do you have excellent customer service and communication skills?
- Are you a confident and well organised individual?
- Have you got previous experience working in an administration or customer service position?
- Does working for a friendly, highly established and award winning company appeal to you?
**_If you answer 'YES’ to some of the above, then please get in touch with the smart10 team today _**
**Job Duties**:
- Answering main switchboard calls
- First line support for the ASM’s and clients
- Logging service call outs and PPM jobs on Protean
- Booking couriers
- Writing quotations and issuing them to clients
- Ordering parts/equipment from suppliers
- Arranging returns of faulty equipment to suppliers
- Setting up new service contracts in Protean and issuing them to the client
- Issuing Welcome Packs to new clients
- Sending loan equipment out to the engineers
- Reporting for key clients
- Monitor the End of Day (EOD) reports and keep updated alongside the engineer
**Skills**:
- Enthusiastic
- Organised
- Attention to detail
- Professional
- Proactive
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