Business Administration Apprentice

3 weeks ago

Barnstaple, United Kingdom PMA LTD Full time

Brannam Medical Centre is a large GP practice with approximately 19,000 patients spread over 10 patient lists and 14 GP partners. we have close to 80 members of staff in several departments. Based in Barnstaple town centre, we are an established teaching practice with close links to the local community.

At Brannam Medical Centre we will offer the apprentice a fast-paced learning environment, with on hand support and guidance, we will provide support to learn the art of primary care administration and reception work. You will be enrolled on the Business Administration Apprenticeship Level 3 with PMA Ltd. In house training on the job training will be offered. the role includes answering telephones, processing paperwork and helping patients with queries.

**Annual wage**

£12,675

we are offering a wage of between £6.50 and £7.50 per hour

**Working week**

37.5h per week with core hours being Monday to Friday 08.30am-5pm with a one hour unpaid lunchbreak. occasional voluntary work outside of these times may be offered.

Total hours per week: 37.5 hours a week

**Expected duration**

20 Months

**What will the apprentice be doing?**

We are seeking enthusiastic, energetic individuals who are looking to work as part of a busy, friendly team, providing the best service possible for not only our large cohort of patients but also for clinical staff too.

As an established apprenticeship employer, we will offer you a fast-paced learning environment, with on hand support and guidance. we will collaborate with you to find the areas you enjoy and excel at and provide support to learn the art of primary care administration and reception work, based largely in the busy reception team, you will engage closely with receptionists, administrators, doctors, nurses and ancillary staff. We expect hard work and professionalism from all of our team players and the ability and desire to work alone as well as in a team. we will support you to achieve this.

We are seeking 2 new team players to join our friendly, hard-working reception administration team. following appropriate training, your role will be varied, it will include:

- Running the front desk
- Answering telephones
- Processing paperwork
- Helping patients with queries
- Assisting doctors and nurses
- Coding
- Chaperoning
- Attending meetings
- Minute taking
- Training

**What training will the apprentice take and what qualification will the apprentice get at the end?**

Online training via bluestream, medical terminology, chaperoning, complaints handling, resus and first aid training. Health and safety, excel & teams training (as appropriate), monthly whole reception training sessions, quarterly whole practice shut down training sessions, data protection and more. Regular time sitting with department leads to learn about the whole practice.

The successful apprentice will be enrolled on the Business Admin apprenticeship level 3 with PMA Ltd, the apprenticeship will be a work-based apprenticeship and the learner does not attend college but completes the apprenticeship whilst in the workplace, in house and on the job training available with additional courses available through our ICS

Functional Skills if required.

**What is the expected career progression after this apprenticeship?**
- Progression into a health sector role, Brannam supports staff with career aspirations.
- **esired skills and personal qualities**:

- Communication skills
- IT skills
- Organisation skills
- Friendly Manner
- Professional

**Qualifications**
- GCSE or equivalent English (Grade 3 to 9 (A to D)) desirable
- GCSE or equivalent Maths (Grade 3 to 9 (A to D)) desirable
- GCSE or equivalent plus 3 other GSCE (Grade 3 to 9 (A to D)) desirable

**Things to consider**

we would like you to have a positive outlook, be brilliant at team working and an excellent communicator. we are looking for friendly, empathetic, professional team players with a desire to learn.

**Job Types**: Full-time, Apprenticeship

**Salary**: £6.50-£7.50 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Barnstaple, Devon: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: One location

Reference ID: VAC1000149557

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