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Manager, Client Processing

4 months ago

Dublin, United Kingdom BNY Mellon Full time

**Who we are**:
For over 235 years, Bank of New York Mellon (BNY Mellon) has been at the center of the global financial markets, providing the world’s leading institutions the tools, capabilities, and services to be distinctive investors. We power individuals and institutionsto succeed in the global economy providing investment management, investment services and wealth management. BNY Mellon has approximately $16.5 billion in revenues and a 23% return on tangible common equity

With a dedicated business presence on six continents and in 35 countries, BNY Mellon delivers global scale at the local level.

Our organizational culture stands on solid values - Integrity, Strength in Diversity, Passion for Excellence and Courage to Lead. Our guiding principles drive us to always do what’s right, helping everyone feel included on the way, to take the risks necessaryto lead and get things done.

**Responsibilities**:

- Supervises a small to medium-sized Client Processing support team that handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution.
- Manages the daily transactional workflow within the team and aligns team resources accordingly to complete the daily tasks. Identifies areas requiring analysis of operations and resolution for more efficient operations
- Oversees Client Processing to ensure transactions are handled correctly and timely.
- Utilizes MIS reporting to ensure correct and timely processing.
- Provides product knowledge and technical assistance on complex problems.
- Acts as the teams initial point of contact for issues requiring escalation.
- Participates in the recruiting process. Instructs, assigns, directs and reviews the work of Client Processing analysts.
- Prepares performance reviews and provides ongoing feedback to staff.
- Provides input into departmental budgets and planning.
- May develop business plan for team/group operations.
- Supervises a small Client Processing team.
- Contributes to the achievement of team objectives.

**Requirements**:

- Bachelors degree or the equivalent combination of education and experience is required.
- 4-5 years of total work experience is preferred with at least 0-1 years in management.
- Experience in brokerage processing is preferred.
- Applicable local/regional licenses or certifications as required by the business.

**Our offer**

We provide clearly defined, transparent development pathways to help you grow both personally and professionally. The benefits we offer to you were carefully selected to build your comfort of working and help you reach your personal goals:

- Full time contract of employment
- Module of work: Hybrid
- Life and medical insurance, pension scheme
- Diverse and inclusive environment strengthened with your unique perspective
- Award-winning Wellbeing Program supporting you with your individual health and wellbeing needs
- Structured career development and possibilities for and global mobility
- Exciting opportunities for career and global mobility
- Well-defined recognition programs helping you build your personal brand
- City Centre locations close to main railway station and flexible working arrangements
- Flexible benefits package including fitness discounts and cafeteria system
- Employee Referral Program
- A multitude of opportunities to get involved in community and charity projects through Employee Resource Groups (ERGs)

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent,clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.