Fieldwork Hub Administrator

2 weeks ago

Durham, United Kingdom Durham University Full time

**Fieldwork Hub Administrator**
**(**
**Job Number**:
**23000159**
**)**

Social Sciences Faculty Office

Grade 4: - £21,630 - £23,144 per annum

Open-Ended/Permanent - Full Time

**Contracted Hours per Week***: 35

**Closing Date***: 23-Feb-2023, 5:59:00 PM

**Disclosure and Barring Service Requirement***: Not Applicable.

The Fieldwork Hub is hosted by the Faculty of Social Sciences and Health but provides fieldwork support to multiple departments across the Faculty of Social Sciences and Health and the Faculty of Science.

The Faculty of Social Sciences & Health is a world-leading leading centres for education and research in the social sciences.

The Faculty is a diverse community of 4,700 undergraduates, 3,300 postgraduates and over 350 academic and research staff, who are based across 8 academic departments and Schools, who are engaged in pioneering research and innovative learning. We are regularly ranked within the world's top 50 for the quality and significance of our research, our students enjoy an un-paralleled learning experience and our graduates are some of the most sought after by employers.

With over 5,000 undergraduate and 1,000 postgraduate students, spanning across 8 academic departments, the Faculty of Science supports a diverse and vibrant learning and research environment. Our outstanding academic staff deliver innovative research led teaching in a range of modes from lectures through to small group teaching, laboratory and field based learning in both on-line and face to face formats.

The Fieldwork Hub Administrator will support the Fieldwork Hub Manager in deploying a consistent approach to administrative and support processes which ensures safety and wellbeing of students prior to and during fieldwork trips. They will work with colleagues to inform and support planning and developments relating to fieldwork including implementing new programmes and initiatives around Fieldtrips within the six departments across the two faculties.

The Fieldwork Hub will consist of the Fieldwork Hub Manager and a team of two Fieldwork Hub Administrators, ensuring the provision of an efficient service, supporting a wide range of teaching, learning and assessment activities from the point of fieldwork planning to post-trip review, ensuring the student experience and safety is at the forefront of delivery.

The post holder will provide student and department support including booking travel and accommodation, maintaining data regarding students travelling on fieldtrips and working with departments to ensure a consistent and high standard of procedural support in relation to the arrangement of fieldtrips, escalating more specialist and complex queries or issues, as required.

**Core responsibilities**:

- Provide a responsive and proactive support service for stakeholders; acting as the first point of contact for all fieldtrip related activity.
- Focus on checking stakeholder requirements to ensure the delivery of excellence with the frontline stakeholder experience.
- Respond to service users answering and recording standard queries and bookings for activities and/or events.
- Contribute to the planning of team activities, work and deadlines to ensure the smooth running and timeliness of the Fieldwork Hub.
- Solve day to day routine problems and source background information within the role.
- Record data and information accurately and provide reports as required to team members, stakeholders and more experienced staff.
- Operate an information request booking and enquiry service and process requests finding solutions or escalating queries where necessary.
- Flexible in approach to accommodate the needs of the team and/or service users.
- Assist team members to organize, plan and prepare for fieldtrips, meetings and activities.
- Liaise with internal and external suppliers, contractors and professional specialists to pass on information.
- Liaise and collaborate with staff in other areas of the organisation to ensure a seamless, smooth and efficient service.
- Resolve queries and requests for information and advice and escalate more specialist and complex queries or issues to more experienced team members.

**Role responsibilities**:

- Work with team members to ensure the smooth funning of administrative processes to support staff and students, and programme activities.
- Compile, record, store and archive student data and information to ensure the accuracy and safety of information.
- Use standard office-based digital systems, tools and equipment to carry out data recording, communications and networking
- Monitor and track data, including health declaration and financial payments, initiating follow up procedures, and drafting routine correspondence where necessary.
- Liaise with members of academic staff, University staff, external suppliers, professional organisations and agencies where necessary.
- Make venue, travel and/or equipment arrangements for fieldtrips, meetings and activities.
- Accur

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