Administrator (Staffing Service)

3 weeks ago

Durham, United Kingdom Durham University Full time

**Administrator (Staffing Service)**
**(**
**Job Number**:
**22002173**
**)**

Social Sciences Faculty Office

Grade 4: - £21,630 - £23,144 per annum/ pro rata

Fixed Term - Full Time

**Contract Duration***: 2 years

**Contracted Hours per Week***: 35

**Closing Date***: 15-Jan-2023, 5:59:00 PM

**Disclosure and Barring Service Requirement***: Not Applicable.

**Job Title: Administrator**
**Department: Social Sciences**
**Grade: Grade 4**
**Salary range: £21,630 - £23,144 per annum/ pro rata**
**Working arrangements: 35 Hours per week, Monday to Friday 9-5 Hybrid Working**
**Closing date: 15th January 2023**

**The University**

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other.
Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.
We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here

**The Role and the Department**

The Administrator will be expected to be able to;
- provide a professional and efficient administrative service;
- support a broad range of teaching, learning and assessment activities from the point of student enrolment through to graduation;
- support networks, committees and meetings (including scheduling and planning, collating and distributing documents, drafting minutes or other documentation);
- support a range of professional processes, including support for areas of confidentiality such as HR;
- provide proactive support in working with senior members of Departments, in particular the Head of Department, Department Manager and other members of the Senior Management Team;
- work independently, using their experience and initiative to decide on appropriate courses of action and resolve problems;
- demonstrate a commitment to customer service excellence.

This is an exciting opportunity to gain hands-on training and experience across a range of departments and functions, which can facilitate career development within the university.

**Core responsibilities**:

- Provide a responsive and proactive support service for stakeholders.
- Focus on checking stakeholder requirements to ensure the delivery of excellence with the frontline stakeholder experience.
- Respond to service users answering and recording standard queries and bookings for activities and/or events.
- Contribute to the planning of team activities, work and deadlines to ensure the smooth running and timeliness of service.
- Solve day-to-day routine problems and source background information within the role.
- Record data and information accurately and provide reports as required to team members and more experienced staff.
- Operate a booking and enquiry service and process requests finding solutions or escalating queries where necessary.
- Flexible in approach to accommodate the needs of team members and/or service users.
- Assist team members to organise, plan and prepare for events, meetings and activities.
- Liaise with internal and external suppliers, contractors and professional specialists to pass on information.
- Liaise and collaborate with staff in other areas of the organisation to ensure a seamless, smooth and efficient service.
- Resolve queries and requests for information and advice and escalate more specialist and complex queries or issues to more experienced team members.

**Role responsibilities**:

- Work with team members to ensure the smooth running of administrative processes to support people and business activities,
- Compile, record, store and archive data and information to ensure the accuracy and safety of information.
- Liaise with representatives from other service areas, professional organisations and agencies where necessary,
- Use standard office-based IT systems, tools and equipment to carry out data recording, communications and networking.
- Provide service and support for networks, scholarship committees and meetings, to draft and distribute documents and communications in standard professional formats.
- Process and update key business documentation,
- Liaise with internal and external suppliers and specialists with the organisation, planning and delivery of services, activities and events.
- Make venue, catering, travel and/or equipment arrangements for events, meetings and activities;
- Adapt to working flexibly in varying roles and functions across the university
- Any other reasonable duties.

**Specific role requirements**

On occasion to work outside of normal working hours during peak periods and/or to support specific events/activities.

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