Support Worker

5 months ago

Wellingborough, United Kingdom The Housing Network Full time

At The Housing Network we believe that when vulnerable people have a good home and a helping hand, they become more independent and less reliant on local authorities and that is exactly what we aim to achieve.

We partner with local authorities and other organisations and provide good quality, safe places for people to live. We understand that each situation and resident is different, so we work hard to provide the right homes quickly that ensure each individual is looked after well. And whether you need temporary, supported shared, or more specialist accommodation, all of our properties meet the same quality standards, are well looked after and have a 24/7 maintenance service that fixes problems day or night.

Our employees are a reflection of the social value that is at the core of what we do and every role plays a critical part in delivering a first class service.

**Support Worker**

Please note that this role is for **SATURDAYS **and **SUNDAYS **ONLY, from **17.00 to 24.00**

Salary**:£24,000/year** (pro-rata)

**Job Overview**:
To support vulnerable people often with chaotic lifestyles, including entrenched single homeless people, rough sleepers, those with substance misuse issues, ex offender’s and people with community care needs into independent accommodation suitable to their needs. Empowering them to live more independently.

**Responsibilities & Duties**

The main objectives of this role are to promote The Housing Network's policies and procedures relating to all areas of employment and service delivery.
- To assist in identifying and developing a support network in the community for those ready to live independently
- To recognise safeguarding concerns and report accordingly
- To provide or access support that will enable clients to maintain a tenancy.
- To be pro-active in implementation and avoidance of unnecessary evictions and exclusions
- To actively work with statutory and non-statutory agencies, relevant to the needs of the service user. Involving multi agency solutions to resolve complex needs including intervention.
- Facilitates access to advice, care and support and treatment agencies to enable service users
- Maintains an excellent standard of communication, providing contact reports, serious incident reports, handovers to ensure effective performance.
- Identify and report concerns around health and safety or maintenance.
- Monitor and report concerns around service user welfare. Actively checking rooms daily and maintaining regular contact with the service users we accommodate.

**Personal Characteristics**
- **Skills**_
- Organisational and literacy skills sufficient to keep case files and write reports
- Ability to assess the needs and suitability of service users for resettlement / supported living and to work face to face, occasionally in difficult and sensitive situations with a variety of sometimes challenging service user groups
- Previous practical experience of providing frontline advice and assistance
- Experience of interviewing the public
- Experience of undertaking assessments, formulating action plans and reporting outcomes
- Experience of using a computer to type own letters and reports
- Experience on inputting and interrogating databases
- Ability to prioritise work and to manage a personal caseload, working with minimum supervision
- Ability to train and counsel service users
- Able to communicate clearly and effectively demonstrating good negotiation and problem-solving skills
- Must be able to work as part of a team
- Good IT skills
- **Knowledge**_
- Understanding of key issues facing vulnerable people with housing related support needs including dependency needs, homelessness, and general life skills
- Awareness of services available for those who have become Homeless
- Awareness of the DWP benefit options
- **Behaviour**_
- Must be sensitive to the needs of disadvantaged groups in the provision of services and be pro-active in addressing needs
- Willing to wear ID badge and personal alarm

**Job Types**: Part-time, Permanent
Part-time hours: 14 per week

**Salary**: £9,922.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- On-site parking
- Referral programme
- Sick pay

Day range:

- Every weekend
- Weekends only

Physical setting:

- Extra care housing

Ability to commute/relocate:

- Wellingborough: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you available to work weekends?

Work Location: In person

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