Customer Operations Account Coordinator
2 days ago
we are looking for a number of people based in Greenford and doing very much sales admin / Customer service
the salary is 24k to 26k
**Job description**:
To deal with all sales enquiries, produce quotations and transact orders
**Responsibilities**:
o
- Handling incoming orders and processing in an accurate and timely manner within company daily deadlines
- Dealing with incoming phone calls and directing these calls promptly and efficiently to relevant staff and departments.
- Making a pre-agreed number of prospecting calls to potential and existing customers.
- To maintain the managed account list to ensure customer relations are kept up to date along with maximising the customers spend and potential spend as per own managed account targets.
- Respond to new business leads in a professional and prompt manner including providing quotations, information and maximising successful conversion of said leads.
- Work closely with external sales executives by completing quotations, making visit bookings to meet visit and team sales targets.
- Assist the customer services team where necessary to ensure smooth running of the sales office.
- General administration duties.
- Record information on the Company CRM.
- Be Goal and Target driven
- Applicants should demonstrate 1st Class communication skills
- Excellent telephone manner
- Be customer focused and committed to achieving targets.
- Be computer literate with knowledge of Window Applications, conversant with electronic mail and have good keyboard skills.
- Be flexible and a good team player.
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