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Team Leader

4 months ago

Knightsbridge, United Kingdom Harrods Full time

Team Leader (Nights)

Our distribution team are currently looking for a Team Leader to support the Distribution function within our Knightsbridge store.

About The Role

In this role within the Distribution department, you will support and report to the Manager in the day to day running of the department ensuring that all KPI’s and objectives are met. You will be responsible for managing the DCIN report to ensure all customer deliveries are dispatched on time and that all internal service issues are addressed within the team.

This would also include:

- Overseeing warehouse operatives’ individual task. Responsible for checking all tasks are carried out correctly according to department procedures.
- Investigating customer service complaints and escalate where appropriate.
- Ensuring customer orders are packed and delivered within the agreed SLA.
- Assisting the Delivery Services team when required.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

About You

As you will be using online systems in your day-to-day checks of deliveries, you will need to be computer literate and experience in using SAP systems will be advantageous. Numerical, Literacy and communication skills are essential.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise To You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Additional Information:
Time Type:
Permanent

Department:
Knightsbridge Dispatch (Kate Brown)