Reception Shift Leader

5 months ago

Knightsbridge, United Kingdom C&E Recruitment Full time

**Reception Shiftleader**

We are looking for an experienced Hotel Reception shift leader to assist in leading the reception team as this lovely 4-star hotel in Knightsbridge. As Reception Shift leader you will run the day-to-day shifts of the front desk team and will report into the Reception Manager ensuring guests receive consistently high standards of service and maximum guest satisfaction throughout their stay.

**The Perks**
As Reception Shift leader you can look forward to the following:

- Salary of £27,000 basic
- 5 days on, 2 days off
- service on top of basic
- A paid day off for your birthday
- 24/7 Employee Assistance Programme for you and your family
- group Rewards for going the extra mile & delivering exceptional guest service.
- Employee appreciation events
- Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
- Opportunities for training and development & recognising your potential.

**The Place**
A luxury 4 star hotel with over 190 rooms in the heart of Knightsbridge. This iconic hotel has a popular Restaurant and Bar as well as various meeting and events space and access to a stunning spa facility.

**The Person**
The ideal Reception Shift leader will have the following:

- At least 2 years reception experience in a similar hotel environment ideally with supervisory responsibilities.
- Good knowledge of working with a computerised PMS, ideally Opera
- Self-motivation and be able to motivate the team to deliver
- Experience coaching and mentoring team members to develop the teams skills
- The ability to take extra responsibility when needed and be able to work under pressure
- Excellent Customer service experience and the confidence to resolve customer enquiries effectively
- Excellent written and spoken English with good communication skills
- Flexibility to work on a rota basis across seven days, mornings and evenings as required..

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