Improvement Support Officer

7 months ago

WestburyonTrym, United Kingdom North Bristol NHS Trust Full time

Project Support Providing flexible support with project delivery to the Improvement Practitioners. This may include: 2. Providing evaluation support, including cleaning, and presenting data to a high standard. 3.

Providing administrative support, including creating clear and simple spreadsheets to record data, creating and formatting documentation for projects. 4. Creating ad hoc visual resources and content, such as posters, training presentations, etc., with guidance from the relevant Improvement Practitioner. 5.

Providing hands-on support and attending training for this where necessary, including fit testing support. 6. Supporting with the implementation of projects, including distributing information in a professional manner. Resource and Content Development Support 7.

Supporting the creation of physical and digital resources to be used by Patient First and NBT (North Bristol NHS Trust) improvement teams. 8. Developing improvement tools with guidance from the Improvement Support Manager. 9.

Adapting tools and resources to ensure they are appropriate for healthcare. 1. Supporting the Improvement Support Manager in updating intranet pages for the Patient First team, ensuring that information is kept up to date and that content is engaging. 1.

Supporting the Improvement Support Manager with capturing success stories, using methods such as videos and surveys. 1. Adding transcripts to videos. 1.

Advising the Improvement Support Manager on content that is due for review. Evaluation Support 1. Supporting the Improvement Support Manager with data analysis and validation and evidence reviews on an ad hoc basis. 1.

Analysing data produced by project work to assist with data validation with guidance from the Improvement Support Manager. 1. Producing evidence reviews on a variety of improvement topics through agreed processes. 1.

Producing high-quality reports that clearly communicate a summary of results. Administrative Support 1. Updating the team roster, ensuring hours are correct and approved. 1.

Ordering supplies for the team as required. 2. Arranging and organising team meetings, including booking rooms as necessary, sending invites and agendas, and taking minutes. 2.

Arranging and organising training events, including managing Learn booking system and liaising with training venues. 2. Supporting the Improvement Support Manager to capture and share feedback from Patient Firsts improvement network, as well as liaising with members of this network. 2.

Overseeing the administration for the Training follow up process. 2. Providing administrative support in the development and maintenance of Patient Firsts change database. 2.

Responding to enquiries to the Patient First mailbox, escalating any complex requests to the Improvement Support Manager. 2. Ensuring administrative work is completed on time and to a high standard, and escalating any issues that emerge to the Improvement Support Manager. 2.

Prioritising own workload, handling multiple tasks, demands and interruptions. 2. Providing support to improve internal systems and processes where necessary. 2.

Providing updates and reports as required.

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