Account Management Specialist

6 months ago

Quarter, United Kingdom Grab Full time

**Job Description**:
**Life at Grab**

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

**Get to know the Team**

You’ll be working for a dynamic and diverse team of professionals who are passionate about our mission and committed to delivering results. The team operates in a fast-paced environment where we face many challenges and opportunities for growth. We foster a culture of collaboration, creativity, and continuous learning, where team members are encouraged to share ideas and feedback to drive innovation and improve our processes

**Get to know the Role**

Become the Subject Matter Expert in the city, and lead the conversion funnel and deliver the best in class. Also, responsible for training the sales team on various features and might require pitching with them to the merchants.

**The Day-to-Day Activities**
- Relationships building: continuously engage our merchants and listening to their needs, feedbacks, and stay in close communications
- Marketing campaign and promotions design: Craft a compelling campaign by leveraging co-marketing partnership with our partners to bring value to our customers, which also drive more values back to our partners
- Driving growth and Higher ROI: Ensure the partners are growing with you and the company. Take a data driven approach to estimate ROI and KPI analysis for each partner in order to grow basket size and create loyal customers.
- Cross-functional relationship: Work with our product, operations, and merchant acquisition teams to make sure merchants have the best possible experience
- Managing team performance: You will be most likely working with a team from a very early stage. It’s crucial to help build the team, tools and processes needed to serve, retain and grow our most important merchants
- You will be hired forJakarta based, however, may travel to other cities within Indonesia when required.

**The Must-Haves**
- Minimum of 3-4 years of sales business development, account management or operations
- Experienced in handling and dealing with partners/ account management
- An exceptional track record of driving revenue through partnerships
- Multi-tasking and able to work under pressure and constantly changing environment
- Proficient in English is a plus
- Passion for the on-demand delivery space, and food delivery in particular
- Great communication and negotiation skills

**Our Commitment**

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers

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