Fnb Supervisor

Applications are invited for the position of F&B Supervisor

**Position within**: Food & Beverage Off Airport

**Reports to**: Food & Beverage Manager

**Location**: Emirates Head Quarter and Outlets

**Category**: Hospitality

**Department**: Customer Development

Key Accountabilities (External)

v Ensure that all customers are provided with the best quality of food and service through cost effective and efficient management and continuous improvement of food items.

v Ensure proper handling of Banqueting & Outside Catering functions as per EKFC Safety & Hygiene standards.

v Ensure that customers are provided with excellent level of service at all times.

v Ensure that cleaning schedules are met with in compliance with established Hygiene & Safety Standards.

v Ensure professional supervision of assigned staff by training, motivating and counselling to achieve the objectives agreed upon and provide the necessary guidance whenever required.

v Comply with and practice EKFC Occupational Health and Safety Policy and procedures.

v Demonstrated ability to identify and implement corrective actions arising from incident investigations

Essential Requirements and Competencies

Degree in Hotel and Restaurant Management or equivalent qualification

High standards of verbal and written communication in English

Experience in a supervisory role in a 4-5 star banqueting hotel environment

Demonstrated ability to manage staff

Experience in staff rostering and allocation

Experience in generating monthly Sales Records

Ability to reduce food costs and increase revenue

Ability to resolve customer complaints and anticipate emerging customer needs to continually improve service standards

A professional manner with the ability to work under pressure to meet targets and function schedule

Strong planning and organisational skills with the ability to multi-task and manage time effectively

Demonstrated ability to maintain constructive relationships with others

Ability to collaborate cross functionally and at all levels and team based approach including ability to positively manage conflict

High level of commitment to continuous improvement and adaptability to change

Supports creativity and innovation by showing commitment to agreed initiatives

Ability to resolve customer complaints and anticipate emerging customer needs to continually improve service standards

A professional manner with the ability to work under pressure to meet targets and function schedule

Demonstrated ability to maintain constructive relationships with others