Production Support Team Lead

1 month ago

Birmingham, United Kingdom Deutsche Bank Full time

**Job Title **Production Support Team Lead

**Location **Birmingham

**Corporate **Assistant Vice President

As the Production Support Team Lead for Archiving Technology, you will play a key role in ensuring the platform stability of our product portfolio. You will have day-to-day leadership responsibility for a team of Support Analysts and Specialists, sharing your Subject Matter Expert knowledge and best practice to foster a focus on process, performance, and efficiency.

You will oversee the team’s daily routine activities; interface with key stakeholders within Information Technology (Technology Data and Innovation) and Business Operations; coach and advise team members / stakeholders to meet key performance targets and actively sponsor a culture of continual improvement.

**What we’ll offer you**

A healthy, engaged, and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

**Hybrid Working**

**You can expect**:

- Competitive salary and non-contributory pension
- 30 days’ holiday plus bank holidays, with the option to purchase additional days
- Life Assurance and Private Healthcare for you and your family
- A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
- The opportunity to support a wide-ranging CSR programme + 2 days’ volunteering leave per year

**Your key responsibilities**
- Managing the day-to-day activities of the team across our 3 locations - UK, US, and India to ensure a true follow-the-sun approach
- Delegating tasks to team members and coordinating their training members to maximise their potential whilst also empowering those team members with skills to improve their confidence, product knowledge, and communication skills
- Ensuring Key Performance Indicators are achieved
- Regular liaison & collaboration with Product Owners and ITAOs L3 Teams
- Assisting with continual service improvements - Trend analysis of issues and ticket volumes - regularly liaising with Product Owners, ITAOs and L3 Teams to review their product’s performance
- Collaborating with the Site Reliability Engineer team to implement permanent solutions and potential automation, maintaining a relationship with the Service Desk managers to feedback any improvements and track issues, and working in partnership with the other regional leads to ensure an efficient follow-the-sun model is achieved across all products

**Your skills and experience**
- Extensive experience in IT in large corporate environments (i.e., specifically in the area of controlled production environments)
- Experience with managing relationships across multiple disciplines, cultures, and time zones.
- High level of customer awareness and commercial focus
- Ability to influence across the organisation
- Strong communication and collaboration skills

**How we’ll support you**
- Training and development to help you excel in your career
- Flexible working to assist you balance your personal priorities
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
- We value diversity and as an equal opportunity’s employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g., screen readers, assistive hearing devices, adapted keyboards

**About us and our teams**

Deutsche Bank is the leading German bank with strong European roots and a global network.

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

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