Help to Claim Adviser

6 months ago


London, United Kingdom Citizens Advice Havering Full time

Job description

**About Us**

Citizens Advice Havering (CAH) and Citizens Advice Redbridge (CAR) were set up in 1939 and have a long and successful history of providing advice to the residents of Havering and Redbridge, and campaigning on the issues that affect them. CAH and CAR are amongst the smaller local Citizens Advice (LCAs) and as such have to work hard to meet demand with limited resources.

**About the role**

The purpose of the role of Help to Claim Adviser is to** **deliver a service called “Help to Claim” which offers support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

The team also support clients to maintain access to Universal Credit in the first assessment period to minimise the risk of debt and other issues arising through loss of access to their benefits.

We are looking for a trained adviser with the ability to interview clients using sensitive listening and questioning skills to get to the root of the reasons why they may be considering a claim for Universal Credit (UC). Advisers then support and empower clients to make a claim for UC where appropriate, maintaining structure and control of meetings with them via channels including webchat, telephone, video conferencing and face to face.

You will also have a good knowledge of the benefits system as well as a commitment to the aims and principles of the Citizens Advice service.

**_ To find out more about this role please download the job pack_**

**We can offer our staff**:

- 33 days paid holidays (including statutory holidays) pro rata.
- NEST pension scheme

We reserve the option of closing the advert early, should we receive a suitable number of applicants to shortlist


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