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Customer Service Advisor

4 weeks ago

Milton Keynes, United Kingdom Response Personnel Ltd Full time

Customer Service Advisor

12 month contract

Rate of pay £12.00 per hour

Hours: Monday - Friday 08.30 - 17.00 with a 1 hour lunch break

Start date: 3rd July 2023

Hybrid 3 days WFH and 2 days on site(Must be available to work on site for the first 5 weeks training)

Purpose of role: Customer Service Advisor

To deliver an excellent service to all customers as an ‘information and administration provider’ providing the highest level of customer satisfaction to ensure customer loyalty. Ensure all customer queries are responded to and actioned ensuring customers are fully informed and have been guided through their finance contract.

**Responsibilities: Customer Service Advisor**
- Responding to queries within the agreed time scales, investigating the queries on the various IT systems used throughout the Company.
- Record all queries and action points on the relevant department customer contact system.
- Carry out necessary contract administration within service level agreement, ensuring adherence to task specific procedure and process.
- Perform other ad-hoc tasks that may be deemed necessary, assigned by either direct manager or other Stakeholders reasonable to the job holder’s role, skill abilities and experience.
- Prioritise and organise workload to ensure completed within service level agreement.
- Taking ownership and working within guidelines to resolve customers’ and other departments queries on specific contractual matters, including the provision of settlement figures and general account enquiries, with responses verbally, electronically and written as appropriate.
- Pass & maintain relevant accreditation/compliance/ knowledge to the desired standard e.g. FCA, DPA, Money Laundering, SAF, ECCD, Code of Conduct, Anti-bribery and corruption.
- Being proactive in supporting the team in identifying new processes and department improvements.
- To play an active part in creating a customer centric culture.

**Skills / Knowledge / Experience: Customer Service Advisor**
- GCSE or equivalent English Language and Mathematics is preferable.
- Previous customer service experience, preferably within the finance industry or even retail.
- Effective telephone and negotiation skills in both written and verbal.
- Excellent administrative skills.
- Keen eye for accuracy and attention to detail.
- Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames.
- Demonstrate ability to learn and employ finance and credit-control knowledge. Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives.
- Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames.

Response Personnel are an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, IT/Telecoms, Industrial and Technical sectors.

For information on other roles we have available please call 01582 616300 for further details.

**Salary**: £12.00 per hour

**Benefits**:

- Canteen
- Casual dress
- Free parking
- On-site parking
- Store discount
- Transport links
- Work from home

Schedule:

- Day shift
- Monday to Friday

Work Location: Hybrid remote in Milton Keynes

Reference ID: 2926
Expected start date: 03/07/2023

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