Concierge - Evening
3 months ago
Catch 22 are working with a high-end residential property management company looking for a Permanent **Concierge (Evenings 7pm - 7am)** **to join their team at the beginning of August, in a new exclusive and up-market residential complex in London Poplar - E14
**Key responsibilities of the Concierge**:
You will be responsible for the front of house customer services routines within the development.
Front of House
- Interact in an enthused and empathetic manner to all people on site.
- Answer the phones
- Be empathetic in relation to customers requests, queries or concerns
- Asset Management - to support the ongoing asset management routines of the development. Liaising with key stakeholders.
- Risk Management - liasing with the client relationship/support team, contractors and customers to facilitate risk assessments and routine risk management tasks. Maintaining a detailed audit trial of all actions.
**Who are we looking for**:
- Someone who respects and fits the companies values -_
- Meticulous
- preparation, process, detail, diligent, methodical, specific
- Dedicated - commitment, belief, passion, self-discipline, enthusiasm
- Smart - innovative, resourceful, original, creative, effective
- Supportive - collaborative, honest, communicative, flexible, team-player
- In addition - _
- Relevant experience - Essential
- Excellent Customer service skills - Essential
**Hours and Salary for the Concierge (Evenings)**
- Full time permanent 7pm - 7am
- £27k per annum + benefits
- 28 days annual leave (BH's are considered a working day so need to be booked off)
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