Concierge
6 months ago
'''Duties'''
- Greet and welcome guests upon arrival
- Provide information about hotel facilities, services, and local attractions
- Assist guests with check-in and check-out processes
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Coordinate with other hotel departments to ensure guest satisfaction
- Maintain a clean and organized lobby area
- Arrange transportation for guests as needed
- Assist with luggage handling when necessary
'''Experience'''
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent phone etiquette and communication skills
- Strong time management and organizational skills
- Knowledge of guest services principles and practices
- Familiarity with hotel operations and procedures
- Ability to speak multiple languages is a plus
As a Concierge, you will be the first point of contact for our guests. Your friendly demeanor and exceptional customer service skills will ensure that our guests have a memorable stay. If you have a passion for hospitality and enjoy assisting others, we would love to hear from you.
Please note that this position may require working evenings, weekends, and holidays.
**Job Types**: Full-time, Permanent
**Salary**: £23,564.00-£25,879.00 per year
**Benefits**:
- Company pension
- Employee discount
- Sick pay
Schedule:
- Monday to Friday
**Experience**:
- Customer Service: 1 year (preferred)
- Concierge: 1 year (required)
- Hospitality: 3 years (required)
Work Location: In person
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