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Cardiff, Cardiff, United Kingdom Llamau Ltd Full time{"h1": "End Youth Homelessness with Llamau", "p": "At Llamau, we're committed to creating a world without homelessness. As a passionate and dedicated Policy, Research and Partnerships Senior Officer, you'll play a crucial role in driving policy change to end youth homelessness in Wales.", "ul": [{"li": "Support policy change across social policy areas linked...
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Policy and Partnerships Senior Officer
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Senior Homeless Advice Officer
4 months ago
**About The Service**
An exciting opportunity has arisen for a committed individual to work with the Housing Options service to manage a team of advice officers.
**About the job**
The team will be the first point of contact for clients presenting to the service. The post holder will be responsible for ensuring that homeless advice is of a high standard, whilst managing waiting times at housing options reception and telephone enquiries, and ensuring that service objectives, targets and quality standards are met whilst meeting high levels of customer service.
**What We Are Looking For From You**
Experience of working with the public and in a housing related environment will be an advantage. You will need excellent customer service skills. You may be required to work until 19:00 hours to meet the demands of a very busy service.
**Additional information**
This post is temporary until 31/03/2024.
This vacancy is suitable for post share.
- **Application Guidance**:
- **Behavioural Competency Framework**
**Additional Information:
- **
- **Employee Charter**:
- **Recruitment of Ex-Offenders**:
- **Privacy Notice**
Job Reference: PEO02841