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Completions Officer

4 weeks ago

Glasgow, United Kingdom Shawbrook Bank Full time

The Opportunity

Shawbrook is a specialist bank driven by a purpose to power up ingenuity to create opportunity, every single day.

We offer a diverse range of savings and loan products. From personal and business savings accounts and loans for wedding and new cars, to complex financial credit facilities for businesses requiring significant investment and mortgages for landlords with multiple properties - no two customers are ever the same.

We give our customers the best-of-both worlds; uniquely combining strong digital capabilities with human expertise and ingenuity to deliver the best outcomes. We rise to the challenge of a complex case or unconventional circumstances, and we love to make things happen. By being creative, practical, and personal, we know we can always find the right solution for our customers.

If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person

Work with us because you:

- Want to be part of a bank built for the dynamics of the modern world
- Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
- Enjoy finding new and better ways to solve complexity and make things happen
- Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
- Care about society and the environment and want to be part of a business that cares too
- Want to continue to grow professionally and be the best version of yourself

The Role & Responsibilities

To assist with the collation of documents for initial Underwriting and handle the process from execution of loans through to completion; providing service in line with expectations of applicable Property sector Develop and maintain good relationships with colleagues and other third parties. To be flexible with responsibilities, priorities, and targets, and have a positive attitude towards company and departmental objectives and changes.
- To actively manage a pipeline of cases in support of the Lending team through to completion
- To work closely with the Compliance and Quality Control Department to ensure that the Secured Lending Departments policies and procedures are always up to date and accurate
- To manage the customer contact at the designated points in the process such as “speak withs,” ensuring all calls are handled professionally
- To complete quality review checks after offer issue, but prior to completion to ensure all data has been accurately noted to mitigate any potential risk to the bank or customer
- To ensure data held on origination system is of the highest quality to enable future accurate management information and customer contact can be maintained
- To meet division defined service level agreements across all tasks and post received by the Bank
- To build successful working relationships with external contacts such as brokers, customers, surveyors and solicitors as w ell as internal teams such as lending managers and finance to help to ensure all lending requirements are satisfied prior to release of funds
- To be flexible with responsibilities and have a positive attitude towards any changes to role, company/departmental objectives, priorities, and targets
- To provide support to the Underwriters w here necessary
- Identity ways to improve department productivity or quality of service to brokers

The Person
- A good understanding of the commercial mortgage sector
- A good knowledge and understanding of legal conveyancing Experience
- Strong financial industry and administration experience
- Experience of working to tight deadlines
- Experience of working in a team
- Computer literate (good knowledge of MS Office suite - Excel, Word, Power-Point)
- Industry Awareness - regulations (TCF, money laundering, FSA etc)
- Adaptable & Flexible
- Excellent verbal and written communication skills
- Ability to work as part of a team

Reward

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

- Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace, a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.
- Minimum of 27 days holiday per year
- Option to buy or sell holiday days through our flexi-holiday scheme
- Discounts on gym membership nationwide
- Access to discounts on a range of high street and online brands
- Community support and charitable giving

Your Contribution

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