Remote Support Technician

2 weeks ago


South East England, United Kingdom Juice Recruitment Ltd Full time

An exciting position has become available for a full-time Remote Support Technician to join a friendly and dedicated team based in the South East.

As an IT Field Support Engineer, you will be travelling to sites to resolve connectivity, device and telephony incidents that have been raised to the ICT Service Desk or with equipment that requires maintenance, other work will include setting new site setups, site decommissions and site moves with the ICT requirements, from start to finish as well as other tasks.

Key Responsibilities
- Providing on-site technical support to customers
- Troubleshoot desktop and system problems, diagnose and solve hardware/software Incidents/problems
- Incident and problem management
- Contribute to polices, processes and procedures
- Deployment and maintenance of new and existing hardware (laptops, desktops, phones, etc)
- Maintain a high degree of customer service for all support queries and adhere to service management principles (ITIL)
- Accurately record, update and document requests

Key Skills Required:

- 2- 3 years+ previous experience of working in an IT Engineering/Analyst related environment
- Strong understanding of IP Networks and infrastructure for data and voice
- Experience of installing and supporting modern desktop and laptop hardware
- Experience of Active Directory and VPN technologies
- Good working knowledge of routers, wireless access points and broadband technologies
- Incident and change management experience
- Printers, MFDs, and scanners
- Cat5e cabling/structured cabling

**Salary**: £29,500 per annum

Hours: 37.5 hours per week, Monday - Friday, 7:00am - 2:30pm, 8/9:00am - 3:30/4:30pm & 10:00am - 6:30pm

Due to the nature of the role, flexibility around hours and overnight stays may be required.

**Benefits**:

- Company Van
- 33 days’ leave (including the 8 statutory bank holidays)
- Pension
- Employee Advantage programme
- Life Assurance
- Access to industry-leading training and development programmes



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