Day Concierge

5 months ago

London, United Kingdom Single Homeless Project Full time

The Day Concierge is an essential role in our service, primarily focused on administrative and operational support. This entry-level position is central to maintaining an efficient and organised office environment, ensuring smooth daily operations.

**About the role**:
SHP Somerset Cluster, located in the heart of Westminster, is a respected supported housing pathway dedicated to assisting individuals with complex mental health issues and various support needs. We are committed to empowering our residents in their recovery journey. As part of our dynamic and diverse team, we're looking for a dedicated individual to fill the vital role of Day Concierge.

As a Day Concierge in our Westminster location, you'll be instrumental in ensuring the smooth and efficient operation of our daily services. This entry-level position is perfect for someone with strong organizational skills, proficiency in administrative duties, and a passion for delivering outstanding customer service.
- Oversee front desk operations, including greeting and assisting residents and visitors, handling inquiries, and maintaining a welcoming atmosphere.
- Contribute to safety and security by adhering to visitor protocols, monitoring facility access, and supporting emergency procedures.
- Assist in facility management, including room booking coordination and maintenance communication.
- Handle administrative tasks such as managing resident and service post, call answering, message documentation, supply ordering, and rent collection assistance.
- Liaise with maintenance teams and update maintenance records, ensuring residents are well-informed about ongoing or upcoming works.

**About you**:
**Requirements**:

- Exceptional organizational skills
- Proficiency in administrative duties
- Commitment to creating a positive workplace atmosphere.
- Ability to multitask and work under pressure.
- Excellent customer service skills, particularly for residents with complex needs

General Abilities and Understanding:

- No previous experience required, but a basic understanding of administrative and facility operations is beneficial.
- Eagerness to learn, grow, and adapt in a dynamic work environment.
- Commitment to the principles and ethos of SHP and its mission in supporting individuals with complex needs.
- A positive, solution-focused attitude and the ability to work under pressure.

**About us**:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. Join us in creating a brighter, more hopeful future for individuals in need.

**Important info**:
**Closing date**:Monday 19th February at midnight

**Interview date**:W/C 16th February via Microsoft Teams

**This post will require an Enhanced DBS check to be processed for the successful applicant.
Our attractive benefits package includes:

- A salary increase after successfully completing six month's probationary period
- A 37.5 hour working week including flexible working hours (core hours are 10am - 4pm) in non-accommodation services
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
- A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
- Staff Health Cash Plan and discounts scheme
- Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
- Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited._

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