Careers Advisor

3 weeks ago

Nottingham, United Kingdom Futures Advice Full time

**Employment**: Permanent

**Hours**:37 hours per week

**Location**:
**Salary**: Grade 5 (£27,250 - £30,500) - pro rata for part time

**What are we looking for?**

Can you see yourself providing outstanding support to our customers, helping them to remove a variety of barriers to education, employment and training (EET)? Want to really make a difference? If so, then we want to hear from you

We need highly motivated Careers Advisers to support a broad spectrum of vulnerable people including young people aged 13 and above and adults of all ages, through providing careers information, advice and guidance to those in statutory education (including schools and alternative provision), employment, unemployment or who are economically inactive, to secure sustained employment, education, or training outcomes.

The successful applicants will have the drive, determination and experience to engage people, raise their aspirations and increase their self-confidence. You will support them to remove barriers, enabling them to secure a positive EET outcome. Joining our team in Nottingham you will be delivering direct support across the city in addition to offering digital support to customers. You will develop partnerships in the community and broker access to a range of support services and EET opportunities. It is important that you demonstrate a passion for working with harder to reach groups of customers and the motivation and skills to make a genuine difference for individuals and communities. Join us in our belief that we’re here to enable access to unlimited possibilities.

**Roles & Responsibilities**

To be the named adviser for an identified cohort of customers. You will:

- carry out eligibility checks, initial assessments, banding exercises and/or personal development/action planning documentation, as required, which meet company quality standards.
- review customer’s progress, resetting actions and demonstrating distance travelled. Guiding them through the implications of choices at key transition points and progression into EET.
- regularly follow-up and track the customer’s current status and record accurately all outcomes, ensuring appropriate evidence is gathered in line with contract claims.
- raise their aspirations, motivation, and self-confidence through identifying and removing barriers.
- use communication and coaching tools and techniques to provide information, advice, guidance to customers with targeted needs on a one-to-one and groups basis via digital and non-digital means within a variety of settings.
- effectively utilise LMI research tools, share knowledge and engage customers with information relating to LMI trends in their chosen careers.
- develop and deliver support sessions to overcome barriers, eg: budget planning, travel training, self-awareness etc.
- actively participate in outreach work, including home visiting and use of community partner venues, to identify and support customers in most need of help and support.
- use technology to engage with and support individuals and groups e.g. MS Teams & WhatsApp
- work with the customer’s wider support network, enabling them to contribute to the support and progression of the customer.
- developing appropriate partnership networks to improve access to our services for customers in harder to reach groups and ensure inward referral numbers are achieved.
- develop partnerships with a variety of support services, signposting to services to overcome barriers and enable customers to enter and sustain a positive EET outcome.
- communicate effectively and work across the company to maximise the customer journey.
- demonstrate resilience in working with the most vulnerable customers who face multiple complex barriers and intersecting support needs including targeted needs such as SEND, refugee/immigration status etc.
- deliver agreed individual targets relating to both volume and quality in line with contract compliance. Using reports and databases to manage your own caseload. Ensuring good time management and effective use of resources.
- maintain accurate computerised records in a timely manner, optimising the use of ICT, including reports and dashboards.
- engage in impact success measure processes and maintain quality standards appropriate to the post and in line with Ofsted and Matrix Standard.
- gathering customer feedback and case studies through a variety of methods and reviewing service delivery on a regular basis, implementing improvements as required.
- be required to work in various locations in line with business need.
- take an active part in reflective practice, PDR (Performance Development Review) and practice observation (observational framework) as part of your personal development and support programme and take an active ownership of your own CPD (continuous professional development).

**How to apply**:
**Who Are We?**

At Futures, we support people and businesses to develop, grow and be the best they can be. Rated by

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