HR Customer Support

3 weeks ago

Aylesbury, United Kingdom Pertemps Aylesbury Commercial Full time

**Overview**
**About the role**
- Ensuring the highest level of customer care and developing and enhancing a working culture based on quality, thereby contributing to quality and service improvement initiatives
- Providing advice and answering queries on all HR areas including but not limited to maternity queries, resourcing, payroll issues and employee relations matters whilst understanding when a matter requires escalation to a specialist team
- Championing exemplary customer service with the wider HR Department
- Managing workloads (self and others) in accordance with agreed triage methods, standards, processes, procedures, and all relevant legislation and to contribute to ensuring the delivery of a service in accordance with agreed specifications and timetables
- Working closely with other HR teams including Business Partners, Policy & Reward, Resourcing and Employee Relations to ensure processes and policies are followed continuously and accurate advice/guidance is provided to customers
- Working with the HR Service Desk Manager to research and develop model answers for complex or frequent queries to ensure accurate and consistent guidance is delivered by all
- Participating in knowledge sharing sessions with other teams, constantly improving the knowledge of the HR Service Desk in order that more of the queries can be resolved as a 'first line fix'
- Undertaking general SAP system administrative activities as directed
- Ensuring the requirements of current Data Protection legislation, specifically in relation to the handling of personal data and sensitive information, are fully considered in all work undertaken
- Ensuring that all security procedures and standards relating to data, systems and internet usage are adhered to
This is a temporary position for 4 months, though there is potential for this to be extended further. The pay rate is £11.81 per hour, and you will be working full time, 35 hours per week. Buckinghamshire Council are working on a hybrid basis where you willwork remotely for 3-4 days per week and in the office 1-2 days per week.
The Aylesbury office is conveniently situated in the town centre (HP20 area) with great transport links including a local train station and excellent road connections to the M25, M1, M4 and M40.
**About you**
- Experience of working in a HR Service Desk/Help Desk environment
- A proven track record in understanding and recording customer requirements
- Experience of handling HR queries
- Relevant practical experience working as part of a team to meet service standards, targets and deadlines
- Numerate and accurate with excellent attention to detail
- Excellent communication skills
- Good planning and organisational skills, with proven ability to prioritise workloads and achieve deadlines

**About us and our Client**
As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a Company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tapinto the uniqueness of each individual's talents has enabled us to open doors for our employees, our clients and our applicants too. Our philosophies and rewards are built very much on mutual trust and respect within the style of a partnership in which wehope you will feel both fulfilled and valued as a person.
Buckinghamshire Council are a leading Authority with offices in Aylesbury, Amersham and High Wycombe, whose values represent exactly what they are - Proud, Ambitious, Collaborative and Trustworthy. By joining Buckinghamshire Council, you can expect:

- A fair and inclusive culture
- The chance to really make a difference to your local community and those around you
- Health and well-being initiatives including Mental Health First Aiders and mindfulness workshops
- Ongoing support, and the opportunity to develop and progress in your career
- Opportunities to take part in fun activities such as fundraising and social events

**Other information**
We are looking for someone able to start as soon as possible. Interviews will be held over Microsoft Teams/in person at Walton Street Offices, Walton Street, Aylesbury, Buckinghamshire, HP20 1UA.
If you require further information on this role, use the below contact details. Please quote the following reference when getting in touch: 770100485
Phone:

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