Customer Support Specialist

1 month ago


Aylesbury, United Kingdom Adecco Full time

**Are you looking for a 12 month fixed term contract? Are you available to start Monday 4 th September? Do you have excellent customer service skills?, then we would like to hear from you**

My client based in Aylesbury is looking for a
**Customer Support Specialist** to respond to all customer enquiries and ensure that administration and policy servicing is carried out accurately and on time.

Main Responsibilities of this role will include:

- Answer and handle all retention and renewal calls
- Respond to customer enquiries appropriately, ensuring all documentation is professional and accurate
- Support and advise Sales and Customer Service agents with complex queries and answer overflow calls
- Escalation point for complex queries and carry out required investigations to find satisfactory resolution
- Record and maintain accurate policyholder information using the in-house computer systems

In return, my client offers a
**brilliant benefits** package which includes:

- 25 days holiday plus 8 bank holidays
- Day off for your birthday
- Option to buy and sell holiday
- Pension and life assurance scheme
- Discounted gym membership
- Online and high street discounts
- ** Hybrid working** - which is 4 days at home, 1 day in office for the foreseeable

**You must be willing to work both from home and in their offices in Aylesbury.**

If you would like to hear more about this exciting opportunity, please contact Adecco Aylesbury on 01296 428782.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Madison Saw



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