Trainee Warranty Administrator

4 months ago

Thame, United Kingdom Farol Ltd. Full time

**About the Company**

**Farol Ltd is an extremely successful and growing multisite agricultural and groundcare business and the largest John Deere dealership in the UK.

Established as a family business in 1976, Farol today is made up of over 320 Service, Parts, Sales, Transport and Business Support Team Members, whilst still remaining 100% family owned. Holding the renowned John Deere franchise along with many other brands, we are the market leaders in agriculture, groundcare and homeowner products.

Our vision is to deliver a preeminent service by being at the forefront of technology, whilst developing a rich and rewarding environment for our employees.

**About the Role**

We have an exciting new opportunity for an individual to join our growing Central Service Department at our Milton Common (Thame) Head Office, within the Warranty team in a Trainee role. This is a fantastic opportunity for someone to join a highly successful and growing organisation, with huge future career potential for the right person

Working within our small and friendly Warranty team, your key role is to process a targeted amount of John Deere Warranty claims, with the purpose being to ensure all Warranty KPIs and deadlines are met to maximise profitability.

Your main responsibilities will include:

- Prepare and process warranty claims (John Deere) in an accurate and timely fashion whilst ensuring no penalties are incurred in accordance with Manufacturer warranty deadlines
- Liaise with job managers and technicians in order to obtain the correct information for the warranty claim processing
- Obtain failed parts to be returned to John Deere upon their request
- Ensure Warranty work in progress is kept in line with company targets and that no claims fall into time penalty
- Work with Management to complete timely internal audits as required

**About You**

You will be able to demonstrate the following skills:

- High level of attention to detail and accuracy
- Very strong IT skills with the ability to enable them to process a high volume of claims
- A “Can-Do” attitude with the ability to remain calm under pressure
- The ability to develop and maintain positive working relationships
- The ability to work individually and as part of a team
- Strong communication and interpersonal skills
- Ability to work under strict deadlines

No previous Warranty or Claims Handler experience is required as this is a trainee role - it is more important that we find someone with strong administrative skills and an enthusiastic approach to work

**About the Package**

Basic salary in the region of £25,000 - £30,000 dependent on experience, 20 days holiday increasing by 1 day for each completed year of service up to a maximum of 25 days (plus Bank Holidays), company pension, bonus scheme, employee discount, cycle to work scheme and financial planning service.

**Hours and place of work**

8am - 5pm Monday to Friday, Milton Common Head Office (OX9 2NZ)

**_**Related Opportunities*_

**Why come to Farol?**

**Farol is the leading John Deere dealership in the UK with people at the heart of its strategy. We know that our people are the key to our success and we make sure we appreciate and reward everyone's contribution. Not only do we recognise expertise, skills and professionalism, we value highly the very things that make our team members unique: their passion, their dedication, their approachability and the fact that going the all-important extra mile is second nature.**

**Growth and development is inevitable within our forward-thinking company, where we offer a highly competitive salary, a diverse and interesting work environment, job security and on-going training.**

**We can offer an environment where Teamwork is key and where you can truly develop new skills and flourish.**

What do our Team Members say about us?
- Great company attitude with friendly and approachable Managers/Directors
- Lovely place to work. Good group of people to support new employees during day to day operations.
- A good Company to work for and the whole team are friendly. The Management are very approachable and have an open door policy. As the Company are continually growing there are lots of opportunities for employees to progress. I feel valued as an employee and enjoy my job
- I love working for a family business as I've come from a more corporate environment. Owners are hands on and very approachable. It is a fast paced and busy environment but no such thing as a typical day for me. There are great learning opportunities here and ability to progress in the business.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

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