Service Engineer
3 months ago
GENERAL PURPOSE:
The Service Engineer (SE) has an overall responsibility for:
Hands on servicing and repair of water treatment equipment.
Undertaking scheduled contract service visits, and one-off planned service visits outside of contract
Emergency call out activity, occasionally outside normal working hours.
Repair of customer equipment.
Installation of new equipment where required.
PRINCIPAL RESPONSIBILITIES:
To undertake installation, commissioning, servicing, calibration, fault finding and repair or replacement of components and equipment on all jobs and specialist projects allotted to them.
To carry out routine maintenance of equipment and systems included in the periodic service contracts allotted to them efficiently and cost effectively. To use initiative to resolve technical and application problems on site with minimum disruption to the client.
To develop skills and knowledge beyond their basic trade and to service and repair equipment which falls within the scope of the job as directed by the Service Manager and for which training has or is being given as necessary.
To gain a working knowledge of the equipment manufactured, supplied and supported by the company, including some third party equipment, and develop a basic understanding of the applications they are used in.
To have a good knowledge of administrative procedures associated with the job, use the company provided tools and systems, and comply with company policies, procedures and guidelines.
Produce accurate and informative service reports on the completion of each job, detailing what work was done, and any recommendations or further work that requires to be done.
Ensure all tasks are completed in a timely manner, and in accordance with Company policies and procedures.
To requisition spares and replacement parts from the office/stores and to maintain stock in accordance with Company procedures.
To acquire a working knowledge in the use of specialist tools and test equipment relating to the job, and to keep secure and in good working order all Company equipment allocated to them.
To actively promote the Company’s products and services, feeding back sales leads to the office. To maintain and project a high-quality Company image at all times and to confirm to the levels of integrity necessary when working in the customer’s premises.
Where appropriate, and as approved by the Service Manager, assist with the formal on-site training of Trainees. To provide technical expertise in resolving site problems as and when required.
To attend training courses as directed by the Service Manager.
Be available to work out with normal working hours as and when required, including at weekends, and to participate in the Company’s out of hours emergency work, on-call rota, system.
Be able and prepared to take on short term assignments anywhere in the UK, with reasonable notice.
Contribute to achieving Company strategies, commitments and objectives, The Service Team’s KPIs and targets, and any personal objectives that may be assigned.
To be responsible for their own health and safety and the health and safety of others that may be affected through their actions or omissions. To pay particular attention to and comply with the Health, Safety, Environmental, Quality, Security and Site policies, rules and instructions as issued by the Company, and those of the Company’s clients.
To report to management all accidents, incidents, near misses or malpractice, and assist with the investigation and corrective actions.
To be responsible for the allocated Company vehicle and to ensure that it is roadworthy and the maintenance and cleanliness conform to statutory regulations and Company requirements.
- The role may also be required to carry out any other duties within the scope and purpose of this role as reasonably request by your line manager and in line with business needs.
EXPERIENCE/SKILLS/QUALIFICATIONS
Essential
Mechanical or Electrical Engineering qualification – Level 3 or higher
Plant maintenance/fault finding experience
Able to work on own with minimal supervision
General computer literacy
Preferred
Electro-mechanical apprenticeship or equivalent
ONC or HNC in Mechanical or Electrical Engineering, or similar
18th Edition Qualified
Experience with water purification equipment and systems
Previous relative experience as a mobile service engineer
REQUIREMENTS
- Post holder must hold a full valid Driving licence for use in the UK
Must be able to travel within region with occasional stays overnight as required
The postholder will, once fully competent and inducted, be included in an on call rota which may include occasional out of hours, weekend working and emergency call-outs.
-
Service Operations Director
4 weeks ago
Thame, Oxfordshire, United Kingdom Orion Electrotech Full timeService Operations DirectorAt Orion Electrotech, we're seeking a seasoned professional to lead our UK service team. As our Service Operations Director, you'll be responsible for managing a team of skilled engineers, driving growth, and implementing innovative service strategies.Key Responsibilities:• Develop and execute service plans to boost revenue and...
-
Customer Service Representative
4 weeks ago
Thame, Oxfordshire, United Kingdom Pertemps Full timePertemps Aylesbury is currently recruiting for a Customer Service Admin to work on a temporary basis in Thame.Key Responsibilities:- Respond to customer inquiries via phone and resolve issues efficiently- Coordinate appointments for engineers to attend customer sites- Collaborate with the buying department to manage orders, invoices, and payments- Update the...
-
Customer Service Representative
3 weeks ago
Thame, Oxfordshire, United Kingdom Pertemps Full timePertemps is currently recruiting for a Customer Service Admin to work in a temporary role based in the Thame area.This position involves taking inbound calls from customers, booking appointments for engineers, and working closely with the buying department to manage orders and payments.Key Responsibilities:Taking inbound calls and dealing with customer...
-
Customer Service Coordinator
4 weeks ago
Thame, Oxfordshire, United Kingdom Pertemps Full timePertemps is seeking a highly skilled Customer Support Co-ordinator to join their busy HQ. The ideal candidate will have exceptional customer service and organisational skills, with previous scheduling experience desired. Key responsibilities include working alongside existing clients to arrange annual servicing and certificates, scheduling service engineers...
-
Customer Service Representative
4 weeks ago
Thame, Oxfordshire, United Kingdom Pertemps Full timePertemps is currently recruiting for a Customer Service Admin to work temporarily in a Thame-based role. The successful candidate will be responsible for taking inbound calls from customers and dealing with inquiries, booking appointments for engineers to attend, and working closely with the buying department.Key Responsibilities:Handling customer inquiries...
-
Service Operations Manager
1 month ago
Thame, Oxfordshire, United Kingdom Orion Electrotech Full timeAre you ready to take charge of service operations across the UK while making an impact on a global scale? Our client, a rapidly expanding business with a portfolio of diverse product brands, is looking for a dynamic Service Operations Manager to lead their UK service team and drive growth.Key Responsibilities:Manage a team of skilled engineers across the UK...
-
Customer Service Coordinator
4 weeks ago
Thame, Oxfordshire, United Kingdom Pertemps Full timePertemps is working exclusively with a long-standing client seeking a Customer Support Coordinator to join their busy HQ team.This role would suit someone with exceptional customer service and organisational skills, particularly those with experience in scheduling and managing multiple tasks.Key responsibilities include:Working alongside existing clients to...
-
Electronics Service Technician
2 weeks ago
Thame, Oxfordshire, United Kingdom Ernest Gordon Recruitment Full timeElectronics Support PositionWe are seeking a skilled Electronics Support Associate to join our team at Ernest Gordon Recruitment Limited. This is an excellent opportunity for a motivated individual to develop their expertise in electronics and contribute to the delivery of quality and innovative power solutions.Key Responsibilities:Support the Technical...
-
Service Operations Lead
2 weeks ago
Thame, Oxfordshire, United Kingdom Orion Electrotech Full timeService Operations Lead Opportunity at Orion ElectrotechWe are seeking a highly skilled Service Operations Lead to manage our service team in the UK, driving growth and innovation in the electro-mechanical product industry.Key ResponsibilitiesDevelop service strategies to meet customer needs for annual and preventative servicing.Lead and motivate a team of...
-
Maintenance Engineer Professional
3 days ago
Thame, Oxfordshire, United Kingdom CV Library Full timeJob SummaryWe are seeking a highly skilled Maintenance Engineer to join our team at CV Library. As a Maintenance Engineer, you will be responsible for ensuring the smooth operation of our plant and machinery.The ideal candidate will have a strong engineering background and experience working in a permanent night shift environment. You will be responsible for...
-
Thame, Oxfordshire, United Kingdom Engage Partnership Full timeJob Title: AWS Data Engineer, Fully RemoteWe are seeking a highly skilled and experienced Senior Data Engineer to join our dynamic team in Oxford. As a key member of our engineering department, you will play a pivotal role in designing, building, and maintaining robust data pipelines and infrastructure on the Azure cloud platform.Responsibilities:Design,...
-
Director of Engineering Excellence
2 weeks ago
Thame, Oxfordshire, United Kingdom United Living Group Full timeJob Title: Director of Engineering ExcellenceAt United Living Group, we are committed to delivering exceptional engineering solutions that exceed our clients' expectations. We are seeking a highly skilled and experienced Director of Engineering Excellence to lead our technical team and drive innovation in the field of construction.The successful candidate...
-
Plumbing and Heating Engineer
4 weeks ago
Thame, Oxfordshire, United Kingdom S & D Trade Recruitment Ltd Full timeS&D Trade Recruitment Ltd is seeking a skilled plumbing and heating engineer to join their team in the Thame area of Oxfordshire.About the role:Install heating systems, including air source heat pumps, hot water cylinders, underfloor heating, solar thermal, ground source heat pumps, boilers, and associated pipework.Install electrical heating controls.Conduct...
-
Thame, Oxfordshire, United Kingdom CPM International Full timeWe are seeking a skilled Customer Service Representative to join our team at CPM International. As a Technical Support Expert for Diageo Client, you will be responsible for handling customer contacts, including challenging technical calls, to a high standard.Key Responsibilities:To handle all contacts, including challenging technical calls, to a high...
-
Project Engineer
1 month ago
Thame, Oxfordshire, United Kingdom Socotec UK Full timeWe are seeking a highly motivated and organized Junior Project Engineer to join our Water Equipment team at SOCOTEC UK. As a leading provider of Environment and Safety services across the UK, we offer a comprehensive range of water hygiene, treatment, equipment, and consultancy services.The successful candidate will be responsible for:Organizing initial...
-
Field Service Engineer
4 weeks ago
Wallingford, UK, Oxfordshire, United Kingdom Dexory Full timeDo you delight in problem solving? Are you looking for a role where no two days are same? Do you want to be part of the future? If the answer to all of the above is 'yes' then our brand new Field Service Engineer role is the one for you!The Field Service Engineer role is a critical new position within our dedicated Service Operations team.You will...
-
Renewables Project Manager
4 weeks ago
Thame, Oxfordshire, United Kingdom S & D Trade Recruitment Ltd Full timeJob Title: Project Manager for Renewable EnergyJob Description:We are seeking a highly skilled Project Manager to join our team at S & D Trade Recruitment Ltd. The successful candidate will be responsible for overseeing a team of 10 engineers in the Renewables Sector, specifically in Solar, Heat Pumps, Air Source, and Ground Source.Key...
-
Customer Support Specialist
3 weeks ago
Thame, Oxfordshire, United Kingdom Pertemps Full timeJob Title: Customer Support SpecialistPertemps are working with a leading client to recruit a Customer Support Specialist to join their team within their HQ.The ideal candidate will have exceptional customer service skills, with a focus on delivering high-quality support to existing clients. Key responsibilities include arranging annual servicing and...
-
Thame, Oxfordshire, United Kingdom Farol Ltd Full timeAbout the RoleWe are seeking an experienced Golf & Turf Technician to join our team at our Thame Head Office. As a Golf & Turf Technician, you will be responsible for carrying out diagnostics, servicing, repairs, and maintenance work on Turf/Groundcare machinery.Key Responsibilities:Carrying out diagnostics, servicing, repairs, and maintenance work on...
-
Project Coordinator
4 weeks ago
Thame, Oxfordshire, United Kingdom SOCOTEC UK Limited Full timeJunior Project Engineer, SOCOTEC, competitive packageWe are seeking a skilled Junior Project Engineer to join our Water Equipment team at SOCOTEC UK Limited. As the leading provider of Environment and Safety services across the UK, we deliver a high-quality, client-focused service provision to every sector.The successful candidate will be responsible...
